CRM Specialist

Roar Apex matches fast-growing companies with top-tier marketing and engineering professionals from the APAC region.

It is a subsidiary of Roar Global, a global media company that operates across media resales, content production, and building expert marketing teams.

Roar Global has offices in Sri Lanka, Australia, Bangladesh, Laos, Brunei, and Singapore and is proud to be ranked as one of the 50 Best WorkplacesTM as well as one of the 15 Best WorkplacesTM for Millennials in Sri Lanka by Great Place to Work®.

About the Role

Roar Apex is seeking a dynamic CRM Specialist who can take ownership of our customer relationship management strategy and execution. This role is ideal for someone who thrives in both building and implementing CRM systems, possesses a deep understanding of customer segmentation and insights, and is passionate about delivering measurable results.

The role is based in London, with flexibility for remote work. We offer a highly competitive compensation package, including top-tier pay and meaningful equity, tailored to your experience.  If you believe you’re the right fit for this role, we’d love to hear from you.

Responsibilities

• CRM Strategy & Execution:
  • Design, build, and implement CRM systems from scratch or enhance existing setups
  • Utilise CRM tools like Braze or similar platforms with a results-driven and experimental approach
• Data Analysis & Optimization:
  • Independently analyse data to gather insights, improve strategies, and identify opportunities
  • Drive exceptional performance using data-driven methodologies, loyalty programs, gamification, and rewards schemes
  • Define success metrics, track progress, and refine strategies for continuous improvement
• Collaboration:
  • Work closely with cross-functional teams, including marketing and design, to execute CRM initiatives effectively
  • Coordinate with internal stakeholders to ensure seamless implementation and alignment with business objectives
• Content & Communication:
  • Clearly articulate objectives, methodologies, and outcomes to internal and external teams
  • Support CRM campaigns with content that resonates with target audiences and aligns with company goals

Requirements

• Proven experience in CRM strategy, execution, and data analysis
• Familiarity with CRM tools like Braze or similar platforms
• Ability to independently design and build CRM systems from the ground up
• Strong analytical skills with a history of delivering measurable outcomes
• Excellent communication and collaboration skills to coordinate with cross-functional teams
• Experience in high-growth startup environments or involvement in side projects is a plus
  
  

Perks

• Competitive AUD remuneration with meaningful equity opportunities
• Flexible remote work options
• Hands-on experience with cutting-edge CRM and data strategies
• Opportunities to grow with a fast-paced, innovative company
• A collaborative and inclusive team culture

Timezone

This role operates in the (AEST). Candidates should be prepared to accommodate their schedules accordingly.

Application process

At Roar Apex, we're selective about our team, aiming for the top 1% of talent in an industry. Our recruitment process is thorough, focusing on excellence and innovation. Only short-listed candidates will be contacted for further consideration. We appreciate the time and effort all applicants put in.

We are an equal-opportunity employer

Roar Global is committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and our hiring decisions are based on merit, qualifications, and business needs. We value diversity and believe it contributes to a more enriching work environment.

If you find this opportunity appealing, please submit your résumé and a portfolio showcasing your relevant work and information on two professional references. We welcome candidates from all backgrounds and experiences.