Senior IT Helpdesk/Desktop Support Specialist

Job brief

Join a dynamic organization committed to providing cutting-edge IT solutions and exceptional user support. As a Senior IT Helpdesk/Desktop Support Specialist, you will play a vital role in managing and resolving technical issues, ensuring seamless IT operations across the organization. This position offers an opportunity to lead and mentor junior team members while contributing to the continuous improvement of IT service delivery processes.

Responsibilities

• Provide comprehensive Level-1 and Level-2 IT support to local and remote users, ensuring prompt issue resolution.
• Lead the deployment and troubleshooting of IT hardware, including PCs, laptops, copiers, printers, and IT peripherals such as projectors and video conferencing systems.
• Handle operating system configurations, software setups, and desktop environment optimizations.
• Manage IT service requests, maintain service excellence, and oversee escalation processes.
• Develop and implement standard operating procedures for IT support.
• Mentor junior team members, fostering a culture of continuous learning and improvement.
• Maintain up-to-date knowledge of emerging IT trends and recommend improvements to enhance service delivery.

Requirements

• Minimum of 3-5 years of experience in IT technical support and end-user support roles.
• Proficiency in troubleshooting IT hardware, software, and peripheral devices.
• Strong knowledge of operating systems, desktop software setups, and remote support tools.
• Excellent problem-solving, communication, and organizational skills.
• Proven ability to work independently and collaboratively in a team environment.

Benefits & Perks

• Salary offered: $4,000 - $5,000 per month.
• Opportunities for professional growth and skill enhancement.
• Flexible remote working arrangements.
• Comprehensive training and support for personal development.
• Join a collaborative team culture that values innovation and service excellence.