Senior Customer Service Officer - Insurance Hotline

Job brief

Join a reputable insurance company offering comprehensive training and career advancement opportunities. This role focuses on delivering exceptional hotline customer service, handling inquiries, and resolving issues efficiently. An ideal position for experienced professionals seeking to enhance their expertise in the insurance sector.

Responsibilities

• Provide effective inbound call services for product and service inquiries.
• Handle customer complaints and guide them through processes with professionalism.
• Troubleshoot and resolve customer issues, coordinating with internal teams for quick resolutions.
• Maintain accurate and up-to-date records of customer interactions.
• Assist with ad hoc projects and duties as assigned.

Requirements

• Higher Diploma or above in any discipline.
• Minimum 3-5 years of experience in customer service, hotline support, or insurance-related roles.
• Professional licenses (IIQE/HKSI) are preferred but not mandatory.
• Excellent problem-solving skills and results-oriented mindset.
• Proficiency in both spoken and written English and Chinese.
• Immediate availability is highly preferred.

Benefits & Perks

• Competitive salary: HKD 19,000 - 28,500 per month.
• Mandatory Provident Fund (MPF) contributions.
• Comprehensive professional training programs.
• Career advancement opportunities within the insurance industry.
• Supportive and collaborative work environment.