Customer Support Representative

This is a remote position.

Schedule:

• 40 hours per week
• Monday to Friday: 9:00am to 5:00pm with 1 hr  unpaid Lunch Break (35 hours)
  
• Saturday: 9:00am to 3:00pm with 1 hr unpaid Lunch Break (5 hours)
  

Client Timezone: Underwood, Qld - AEST (Australian Eastern Standard Time)

Client Overview

Join a rapidly growing electric mobility company at the forefront of sustainable transportation. Our client is revolutionizing urban commuting with cutting-edge electric scooters, offering eco-friendly solutions for modern city dwellers. As demand surges, they’re expanding their team to maintain exceptional customer experiences.

Job Description

Become the voice of an innovative electric scooter brand, guiding customers through their e-mobility journey. You’ll handle diverse inquiries, provide basic technical support, and ensure smooth transactions in a fast-paced environment. This role offers a unique opportunity to shape the future of urban transportation while developing your skills in a booming industry.

Responsibilities

• Respond to customer inquiries via phone and email about e-scooters and accessories
  
• Offer technical troubleshooting for e-scooter issues, enhancing user experience
  
• Process orders, track shipments, and manage returns/exchanges efficiently
  
• Update and maintain accurate customer records in CRM systems
  
• Collaborate with sales team to ensure seamless customer journey
  
• Manage high inquiry volumes during peak seasons and promotional events
  
• Contribute to knowledge base updates and process improvements
  
• Participate in ongoing product and policy training sessions
  

Requirements

• Customer service experience, preferably 5+ years in tech or mobility sectors
  
• Excellent English communication skills, both verbal and written
  
• Flexibility to work various shifts, including weekends and evenings
  
• Strong problem-solving abilities and meticulous attention to detail
  
• Proficiency with CRM software and digital communication tools
  
• Ability to handle 50-100 daily customer interactions
  
• Commitment to maintaining 90%+ customer satisfaction rates
  
• Capability to resolve 80% of customer issues independently