Sales Agent

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

Work Culture:

GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive.  This philosophy enables us to create the health plan of the future and do our best work – Together.

GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer).

GCHP’s focuses on 5 Core Values in the workplace:

•    Integrity

•    Accountability

•    Collaboration

•    Trust 

•    Respect

Disclaimers:

•    Flexible work schedule is based on job duties, department, organization, or business need.

•    Gold Coast Health Plan will not sponsor applicants for work visas.

POSITION SUMMARY

The Medicare DSNP Sales Agent reporting to the Chief Member Experience and External Affairs Officer will be responsible to execute Gold Coast Health Plan’s (GCHP) Medicare DSNP sales and enrollment operations to grow GCHP’s enrollment in compliance with all applicable state and federal regulatory requirements, GCHP policies and procedures, and business requirements, and in support of organizational objectives.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Amount of Travel Required: 5%

ESSENTIAL FUNCTIONS

Job Function & Responsibilities

•    Execute sales and outreach strategy to maximize membership growth, including meeting Medicare D-SNP enrollment goals as well as individual sales and performance goals.

•    Ensure team is knowledgeable in all aspects of D-SNP product and relevant D-SNP plan offerings.

•    Answer questions related to Medicare D-SNP sales and enrollment. Help create, maintain, and use operating instructions and tools needed to support department activities and to ensure compliance with all regulations.

•    Research, identify, resolve, and respond to inquiries from beneficiaries, members, providers, community partners, and internal agents. 

•    Organize and conduct sales presentations in the community and assist eligible beneficiaries to enroll, including conducting a needs assessment to best explain product offerings.

•    Make outbound calls to follow up and close business; receive and manage inbound enrollment calls, and emails from other departments.

•    Manage and execute outreach plan to providers and community-based organizations to support achievement of Medicare D-SNP enrollment objectives.

•    Seek opportunities to improve GCHP’s image in the community. Contribute ideas to increase retention and enrollment. 

•    Develop, maintain, and use competitive analysis to inform sales and retention efforts, including identifying and studying key competitors and their products, as well as related industry issues to maintain a personal awareness of competitive advantages and disadvantages.

•    Stay current on GCHP product and competing products.  Stay current on CMS Medicare Marketing Guidelines and with California specific guidance. 

•    Successfully complete GCHP required product and certification training; maintain California Life, Accident and Health Insurance License.

•    Attend and actively participate in required departmental meetings, training and coaching sessions.

•    Perform other related duties as required or assigned.

MINIMUM QUALIFICATIONS

Education & Experience: 

Required Education and Experience: 

•    Associate’s degree in a related field of study 

•    Minimum of two years of Medicare sales experience.

•    Experience with the Medi-Cal program.

•    Strong oral and written communication skill as well as ability to present to individuals or groups.

Equivalent In lieu of degree: 

•    Will accept experience in any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position.

•    At least 2 years of equivalent training and/or experience.

KNOWLEDGE, SKILLS & ABILITIES

Preferred Qualifications:

•    Bachelor’s degree in a related field of study.

•    Minimum of three years of Medicare sales experience.

•    At least one year experience with the Medi-Cal program.

•    Bilingual in English and Spanish

Technology & Software Skills: Advanced computer skills in MS Office products.

Certifications & Licenses:       

•    A valid and current Driver's License, Auto Insurance, and professional licensure(s)

•    California Life, Accident and Health Insurance License, or the ability to obtain within 60 days of employment.

Competency Statements

•    Business Acumen - Ability to grasp and understand business concepts and issues.

•    Decision Making - Ability to make critical decisions while following company procedures.

•    Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

•    Interpersonal - Ability to get along well with a variety of personalities and individuals.

•    Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

•    Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

•    Consensus Building - Ability to bring about group solidarity to achieve a goal.

•    Relationship Building - Ability to effectively build relationships with customers and co-workers.

•    Presentation Skills - Ability to effectively present information publicly.

•    Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

•    Judgment - The ability to formulate a sound decision using the available information.

•    Communication, Oral - Ability to communicate effectively with others using the spoken word.  

•    Communication, Written - Ability to communicate in writing clearly and concisely.  

•    Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.