Product Insights and Strategy Analyst

About the team:

Domain Knowledge is a new function focused on building services trades expertise through in-depth research across trades such as plumbing, electrical, HVAC, and more. By leveraging our trades expertise and deep understanding of the needs of our customers, we aim to drive a superior user experience and build customer trust. Our mission is to improve the user experience by actioning on our research findings, inform strategic initiatives, and drive decisions across the organization by collaborating closely with cross-functional teams and senior leadership. This function will be responsible for developing and running the trade research process, building a knowledge base, disseminating information and learnings across the organization and owning various inputs to our core content like the Homeowner Q&A. We work closely with several teams including product, design, analytics, data science, marketing, care, and operations.

What you’ll do:

As a Product & Strategy Analyst on the Domain Knowledge team, you'll play a crucial role in using data and research to improve the customer experience. You’ll translate insights from homeowner and pro behavior into actionable improvements in the homeowner questionnaire on our platform. Your work will help optimize how we match homeowners with service professionals and increase the number of Jobs Done Well on our platform.

• Optimize the User Experience: 

  • Analyze research and data to uncover homeowner pain points and opportunities for improvement. 
  • Develop new versions of the homeowner questionnaire and other content features based on research learnings and analysis. 
  • Launch A/B tests comparing different homeowner questionnaires and evaluate performance to determine winning versions. 

  Leverage Data to Inform Decisions:

  • Analyze data from various sources, including A/B tests, user behavior, and qualitative research, to inform decisions (standard business analysis - no special knowledge of data science or statistics required). 
  • Share findings and actionable insights with stakeholders across various teams. Drive Continuous Improvement: 
  • Monitor key performance metrics (e.g., Conversion, Wrong Task Rate, Job Done Well) and identify opportunities to optimize features. 
  • Collaborate with product managers, designers, researchers, and analysts to improve testing and operational workflows. 

Some examples of Strategic Initiatives you may work on:

• Investigate and analyze industry trends, regulatory requirements, and competitive landscapes to identify opportunities and inform strategic decisions. 
• Develop content for additional homeowner guidance that we may include in the user experience (including helper text, photos, etc.) 
• Develop and implement an approach for assessing service professional skills and qualifications, ensuring alignment with industry standards and best practices.
• Support the implementation of a standardized, data-driven pricing framework across Angi, leveraging research on key cost factors.

Who you are:

• You possess strong analytical skills and a proven ability to extract insights from data, both qualitative and quantitative. 
• You are a hypothesis-driven thinker with a passion for experimentation.
• You are a doer and a builder - while you like working with data, you’re also excited to design and ship optimizations based on what you learned! 
• You have a strong understanding or interest in user experience principles and a keen interest in working closely with our product partners. 
• You have excellent communication skills and can effectively present findings to diverse audiences. 
• You are highly detail-oriented, organized, and possess strong project management skills.
• You are a collaborative team player and can work effectively with cross-functional teams.
• You are eager to learn, adapt, and tackle new challenges in a fast-paced environment.
• You are proficient in Excel/Google Sheets and Looker. Experience with SQL is a plus.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

• The salary band for this position ranges from $80-$110k base, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

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