Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Client Servicing Agent [English & Vietnamese Speaking]

Remote: 
Full Remote
Contract: 
Full time
Work from: 
APAC

Flipster logo
Flipster Fintech: Finance + Technology Scaleup https://flipster.xyz/
51 - 200 Employees
See all jobs

Job description

🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a Client Servicing Agent at Flipster
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries

Responsibilities
  • Handling user enquiries including:
  • Account registration and account management
  • KYC related enquiries 
  • Promotion and Event related enquiries 
  • Wallet and Asset related enquiries 
  • Managing escalation and follow up of user enquiries with internal stakeholders


    • Qualifications
  • Business-level proficiency in both Vietnamese and English to liaise with Vietnamese-speaking stakeholders
  • Prior experience working in a cryptocurrency exchange 
  • Strong analytical and problem-solving skills
  • Ability to work well with a team in a 24/7 trading environment
  • Experience with financial trading, preferably in cryptocurrency exchanges
  • Excellent communication and interpersonal skills

    • Preferred
  • Keen interest in cryptocurrency and blockchain technologies
  • Experience with Zendesk, Slack, and Sumsub
  • Community management or support experience
  • Experience working at a high growth startup/tech company

    • Hiring process
  • CV/ Resume Submission
  • 1st round interview
  • 2nd round interview
    •

    Required profile

    Experience

    Industry :
    Fintech: Finance + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    BlockchainCryptocurrencyClient ServicesAccount ManagementFinancial TradingZendeskSlack (Software)

    Other Skills

    • Problem Solving
    • Analytical Skills
    • Social Skills
    • Communication
    • Teamwork
    Are you interested?

    Client Service Specialist (Customer Care) Related jobs

    See more Client Service Specialist (Customer Care) jobs