Technical Support Engineer (APAC)

LI.FI is simplifying multi-chain DeFi for traditional financial institutions, fintechs and service providers by offering a unified API to access all on-chain liquidity across major blockchains for best price same-chain and cross-chain swaps. We are a passionate team on a mission to enable a fairer, more decentralised world. Apart from the tech, we care a lot about user experience and aim to make complex technologies accessible to everyone.

Setting yourself up for success

• Take a moment to read the job description before applying. We want to make sure this role is the right fit for you, so you don't spend time on an application that isn’t aligned with your experience. If this one doesn't quite match, we encourage you to submit your resume to our talent pool!

• Focus on your application, there's no need to reach out to team members directly. We review all applications thoroughly, so rest assured your submission will be carefully considered! If you have questions about which role might be the best fit for you, feel free to reach out to career@li.finance.

• To apply, please submit your resume and a cover letter detailing your relevant experiences and competencies. We love to see how your work has made a difference—whether it’s improving processes, increasing efficiency, or leading a project to success, so be sure to highlight this in your resume!

A quick run-down of the job

We are looking for a Technical Support Engineer to join our APAC team. You will support developers using LI.FI’s SDKs and APIs, helping them troubleshoot and resolve issues while ensuring a smooth integration process. The role requires close collaboration with our engineering and product teams to resolve technical challenges and continuously improve our platform.

Please note that you must be located in the APAC region. Your application will not be considered if you're outside of this region.

What you’ll do

• Provide technical support to developers and partners.

• Assist with debugging and troubleshooting issues related to networking, performance, and cross-chain technologies.

• Help developers integrate LI.FI’s solutions into their projects.

• Work closely with the engineering team to escalate and resolve complex technical issues.

• Document support processes, common issues, and resolutions.

• Proactively monitor for and report potential issues.

We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!

What makes a good candidate

If you thrive in fast-paced environments, are driven by curiosity, eager to learn and grow, and ready to take ownership of your work, we’d love to hear from you!

• At least 1 year of experience in technical support or a similar role

• Basic understanding of blockchain, especially Ethereum and cross-chain technologies

• Familiarity with technical support tools and developer communication channels

• Strong problem-solving skills and ability to troubleshoot across the stack

• Excellent communication skills, both verbal and written

• Experience with smart contracts, Solidity, or Ethereum scaling solutions is a plus

• Familiarity with security best practices in blockchain is a plus

• Mandarin language skills are a plus

Company culture

• Embracing the differences

  • Embrace your own differences

  • Respect and welcome the unique qualities of others

  • See others’ differences as an opportunity to grow

• Own it, do it

  • Own tasks end-to-end

  • Hold yourself to a high bar for execution

  • Make bold decisions, and be accountable

  • Understand your limitations and seek for help

• Fail forward

  • Try - don’t be afraid to fail

  • Learn - don’t make the same mistake twice

  • Adapt - grow with the experience

• Have fun together

  • Take the time to get to know and understand each other better

  • Don’t take yourself too seriously and keep it light-hearted

  • Fun should be coming from a place of love and respect

What you’ll get

• Annual team offsites (Thailand was a blast at the beginning of 2023, Vietnam this year was blast-ier; let’s see what happens in 2025!)

• Flexible remote days

• Flexible working hours

• Equity participation from day 1

• Entitlement to work computer (choice of equipment)

• 1 Conference per year near your city of residence

• An annual 1,000€ personal development budget once you have worked 6+ months (pro-rated the first year)

• A one-time 1,000€ remote budget to use on coworking, office setup, etc.

• Unlimited PTO

If you join us as an independent contractor, you’re only entitled to the first four benefits of this list.

Application process

Setting yourself up for success starts with the application! Click here to discover valuable tips that will help you navigate our application process effectively.

Li.Fi is an equal opportunity employer. We encourage individuals of all backgrounds to apply. Join us in our dedication to fostering a workplace that values and respects each team member's unique contributions..

Shortlisted candidates will undergo a comprehensive interview process, including a people operations interview, a take-home assignment, a meet-the-team & founder interview, and a reference check.

For more information, visit our page detailing our hiring process!