Technical Project Manager (US)

Reports To:  Professional Services Manager

Location:  Fully Remote (Must reside in the US only)

Salary:  $125,000 to $155,000 commensurate with experience

System Automation (SA) is a software vendor based in Columbia, Maryland, with a focus on providing systems that support government regulatory management operations. 

Founded in the District of Columbia in 1968 and originally contracted to develop and support the US Army recruiting system (contract held for 42 years), SA has since become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country. Our licensure experience began in 1994, providing the Maryland Board of Nursing with a licensing solution and has since evolved to support many regulatory needs, including licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, robust reporting, online self-service for applicants and license seekers, and paperless regulatory operations. 

For nearly three decades, SA has built a solid track record of demonstrable success, delivering SaaS licensure and compliance solutions to government regulatory agencies. SA is currently supporting state government agencies, licensing boards, and other regulatory operations in 22 states for nearly 800 different professions, occupations, and industries. 

With SA’s current launch of Evoke, the only cloud-native, low-code application platform purposely designed for regulatory management, infusing SA’s decades of professional licensing expertise, it’s an exciting time for growth! 

About the role:

The Technical Project Manager is responsible for leading the successful delivery of implementation projects using the firm’s low-code application platform, Evoke™. They will provide day-to-day, hands-on management of professional services projects and must possess a proven track record of successfully delivering complex, full lifecycle software-as-a-service (SaaS) implementations.

Compensation: Base salary commensurate with experience, eligibility for the company’s commission plan, and participation in the firm’s annual profit sharing.

Key Responsibilities:

• Develops and maintains detailed project schedules and plans for assigned projects.
• Actively manages scope, risks, timeline, resource allocation, budget, and profitability for assigned projects.
• Responsible for meeting all contractual deliverables and milestones according to the approved project plan.
• Proactively manages risks by anticipating issues and working with the assigned project teams to mitigate and resolve them.
• Supervises technical implementation team members in their day-to-day execution of project tasks, including task assignment, monitoring progress on deliverables, and preparing accurate status reports for both internal and customer-facing audiences.
• Provides technical direction and guidance on implementation approaches that are consistent with software development lifecycle best practices.
• Implements quality control measures to ensure deliverables meet acceptance criteria.
• Works with leadership to identify and acquire resources needed to ensure that deliverable deadlines and payment milestones are met within the approved budget.
• Manages and maintains customer relationships, serving as the point of contact for all customer issues and/or requests.
• Maintains consistent, ongoing contact with customers regarding project status and conducts weekly project status meetings with customer stakeholders.
• Collaborates with the company’s support team to facilitate transition of customers to operations and maintenance.
• Supports business development efforts by scoping and creating project plans for proposals.

Knowledge, Skills, and Abilities

• Proficient knowledge of agile project management methodologies as applied to SaaS and/or low-code application development.
• Knowledge of Microsoft Project.
• Strong leadership skills and the ability to take initiative and effect change.
• Highly developed coaching and talent development skills.
• Ability to lead people and deal with diverse personalities.
• Excellent customer service skills; proven ability to communicate effectively when dealing with difficult customer issues.
• Ability to interact and work professionally with clients and employees at every level of the organization to identify, troubleshoot, and resolve project needs spanning risks, scope, technical, and budget.
• Outstanding verbal communication / listening skills: Ability to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Ability to travel within the United States up to 15%.

Qualifications

• Bachelor of Science in business administration, engineering, computer science or related fields of study, or equivalent years of experience.
• Master’s degree preferred (business administration, computer science, engineering, or related fields of study).
• Over six years of experience managing enterprise SaaS, software development, or low-code application development projects for customers.
• PMP certification preferred.
• Scrum certification preferred.

What do you receive by joining our team?

• Competitive Wages and Career Advancement.
• Health and Welfare options to include (medical, dental and vision) health savings account with company contributions, medical flexible spending, and dependent care.
• 401(k) with company match.
• Continuing education program.
• Uncapped flexible time off and sick leave.
• Monthly virtual team activities.
• Stipend to outfit your home office.

At System Automation, we are focused on making peoples’ lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Evoke Platform.