Customer Service Representative

"The icare way"
Other rehabs only see the diagnosis and treat the way they treat that diagnosis, failing to ever get to know and understand each person and their unique needs. No two patients needs are ever the same, even with the same diagnosis, their needs are all very unique to the individual.

At icare we get to know the person first, because they are more than just a diagnosis.  Once we know the person, then we treat the whole person, not just the diagnosis.

Every staff member at icare is required to ask the question "If this was my Mom...Dad...Sibling...Child...how would I want them to be cared for?" because that is the icare standard, the “icare way”, are the reason our outcomes are superior to any other facility.

Once at our beautiful, hands down "superior to anything in the Metroplex" state-of-the-art facility our physical/speech/occupational therapists will all assess and address the unique challenges that each of our guests face in their physical rehabilitation process through our unique icare style of personalized care. 

We are looking for a Customer Service Representative to address customer inquiries and resolve complaints. In this role, you will process orders and modifications, and escalate issues through multiple communication channels. To excel, you must remain calm when dealing with frustrated customers and have proficiency in using computer systems.

Pay: $24.71 - $31.22 per hour

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

icare Rehabilitation Hospital & Physical Medicine Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

icare offers additional benefits as part of our compensation package, including paid licensure, paid immunizations, and direct payroll deposit, as well as Critical Illness, LTD, Hospital Indemnity, Accident, Pet, EAP, Business Travel, Health Advocacy Services, and Voluntary Life and AD&D Insurance.