Card Services Implementation Specialist

Are you a dynamic problem-solver with a passion for delivering exceptional service? Do you enjoy coordinating complex technical implementations and fostering strong client relationships? If so, you may be the perfect fit for our Card Services Implementation Specialist role!

In this position, you’ll play a pivotal role in coordinating the implementation of ATM cards, debit cards, ATM terminals, and related services for our client financial institutions. You’ll also provide ongoing support, act as a liaison between DCI’s clients and our Card Services Department, and ensure the smooth operation of cutting-edge card and electronic funds transfer (EFT) products.

This role offers flexibility for in-office, hybrid, or remote work arrangements.

What You’ll Do

Key responsibilities include:

• Implementation Coordination:
  • Plan, coordinate, and execute implementations, conversions, and special projects for card services and EFT products.
  • Complete all required network contracts and paperwork for new and existing services.
  • Develop, maintain, and document both implementation and operational procedures for client institutions.
  • Collaborate with teams to enhance procedural efficiency and effectiveness.
• Ongoing Support, Problem Resolution & Development:
  • Research and resolve second-level issues related to card and ATM services.
  • Coordinate client requests with card vendors to address specific needs.
  • Assist with the development and rollout of new card products and system enhancements.
  • Support cross-departmental testing and production processing initiatives.
• Additional Responsibilities:
  • Monitor client satisfaction to ensure expectations for service quality and accuracy are consistently met.
  • Assist in marketing InstaKEY services through client outreach and written proposals.
  • Provide backup support for other Card Services team members as needed.

What Will Help You Stand Out

Preferred qualifications include:

• Bachelor’s Degree or equivalent work experience.
• At least 2 years of experience in a customer-facing role, preferably in EFT or financial services.
• Knowledge of online transactions, ATM terminal operations, and financial institution settlements.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent verbal and written communication skills for diverse audiences.
• Ability to work independently and collaboratively in a team environment.

A Day in the Life

Imagine starting your day by coordinating a seamless ATM card implementation for a community bank. You’ll follow up with team members on the progress of ongoing client projects and resolve second-level technical issues using advanced research tools. As the day progresses, you’ll contribute to procedural improvements and brainstorm new product ideas, knowing your work is enabling community banks to offer competitive, world-class services.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: Deliver the best possible client experience, ensuring their needs are always met.
• Attitude Over Aptitude: Bring a proactive mindset, and we’ll provide the tools for your success.
• Open and Frequent Communication: Foster transparency and collaboration across teams.
• Trust and Accountability: Take ownership of your work and uphold the highest standards.
• Honesty and Integrity in Everything We Do: Align every decision and action with ethical practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We’re Looking For

To be considered for this role, you’ll need the following qualifications:

• Ability to travel up to 50% to support project implementation and conversions.
• Proven ability to manage multiple projects under tight deadlines while maintaining attention to detail.
• Proficiency in MS Office applications.
• Flexibility to work after hours, on-call, or weekends as required.
• Strong commitment to regular and reliable attendance.