Rooming Operations Intern

About the Rooming Operations Department:  
Rooming Operations plays a vital role in delivering a seamless travel experience for our guests. Serving as the central communication hub with all our vendors, this team focuses on managing hotel room allotments—from updating and adjusting guest room inventory based on requests to ensuring our Leaders have accommodations that support the highest quality service. Additionally, Rooming Operations works closely with our Sales and Marketing departments to align room inventory with our broader business goals.

About the role:

The Rooming Operations Interns will play a key role in supporting the team with their guest accommodation workflow. The main responsibilities of this role include managing hotel room requests to ensure guests are matched with their ideal accommodations, while also acting as a liaison with our vendors to ensure smooth booking processes. In addition, you will update and maintain an accurate inventory of guest accommodations and identify opportunities to troubleshoot system inefficiencies. This role requires someone who is organized and detail-oriented, with strong time management skills and a proactive approach to problem-solving. This position plays an important part in maintaining strong relationships with our partners across the globe.

What You’ll be Doing: 

• You’ll be responsible for managing hotel room requests from our dynamic sales team, ensuring each guest finds their perfect Backroads haven. 
• You’ll become a liaison with our partners and vendors, resolving and triaging special requests and ensuring seamless booking processes. 
• Your organizational skills will benefit you when working in our systems to update and maintain an accurate, trip-by-trip guest accommodation inventory.
• You will work to maintain strong relationships with our partners and vendors by fielding inquiries and answering questions in a timely manner.
• You’ll gain great time management skills by maintaining timely communication with suppliers, ensuring deadlines are met with precision. 
• You’ll help identify and troubleshoot system bugs and inefficiencies.
• You’ll have the opportunity to assist with private trip coordination and other tasks as needed.

What You’ll Need to be Successful: 

• Currently enrolled at an accredited university or college. 
• Strong attention to detail, organization, and time management skills.
• Excellent written and verbal communication skills. 
• Ability to work independently and as part of a team. 
• Eagerness to learn, with a drive to explore new ideas.
• Affinity for learning new systems.
• Proficient in Microsoft Office Suite, with a strong emphasis on Excel.
• Passion for travel and the Backroads' mission.   

Work Environment: 

• On-site, Berkeley, CA
• Summer internship from early May - mid August , with the opportunity for some roles to continue into September.

Interview Process: 

• Recruiter Screen (30-minutes)
• Hiring Manager Video Interview (30-minutes)
• Department or Team Lead Video Interview (15-20 minutes)

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive: 

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Ranges: