IT Engineer

Job Summary:

Alto is seeking a skilled IT Engineer to join our dynamic team. The ideal candidate will have a strong background in IT support, identity and access management (IAM), and endpoint management. As a key member of our Information Security & Technology department, you will play a crucial role in ensuring our technology infrastructure operates seamlessly and securely.

Location:

Alto is primarily a remote-first company with a large employee presence in the Nashville area. This is a hybrid role with the expectation of working one day per week in the office, in part to help support the Altonians that work there.

Essential Duties and Responsibilities:

IAM

• Assist the Director of Information Security & Technology in implementing, and managing Okta-based identity solutions, ensuring seamless integration with our existing systems and applications.
• Collaborate with cross-functional teams to understand their identity and access needs, providing expert guidance and customized solutions.

Endpoint Management

• Maintain the Company’s macOS/Windows fleet throughout their lifecycle to include initial deployment, application and operating system patching, and vulnerability management.
• Provide expert level guidance in managing the Company’s MDM platforms.

SaaS/ Tools Management

• Assist the Director of Information Security & Technology in architecting/administering the Company’s third-party SaaS platforms. 
• Provide guidance to internal teams regarding automating manual tasks and integrating disparate platforms to improve functionality for fellow Altonians. 

Security Support

• Assist the Director of Information Security & Technology in managing the security posture of all managed endpoints.
• Assist the Director of Information Security & Technology in managing Alto’s security tooling, ensuring proper deployment and monitoring. Examples include EDR, email security, and CASB platforms. 

IT Support

• Support the Company’s equipment warehousing, inventory, and logistics efforts to ensure the lifecycle of a device is tracked and maintained.
• Proactively address the Company’s physical, in-office, and remote IT needs, both on a ticketing basis and proactively resolving issues as part of the day-to-day. 
• Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking.
• Share your passion for technology and teach internal users how to best interact with and utilize technology, providing support as needed via face to face interaction, chat, email, video conference, and phone.

Experience and Education:

• Minimum of 5-7 years of experience in IT Support and IT Engineering roles with preference for additional experience in SaaS Ops/Corporate Applications positions.
• Proven track record administering and integrating access/identity management tools with a primary focus on Okta. Experience with Okta Workflows (or similar), Google Workspace, EntraID are required.
• Deep understanding of Atlassian’s product suite such as Jira Service Management and experience implementing an effective help desk to serve internal users.
• Experience with deploying and operating security tools such as (CrowdStrke, Material Security, Datadog, OSquery)
• Experience working with endpoint management stacks (Jamf Pro, GitHub) 
• Experience with supporting and maintaining office networks (Cisco Meraki preferred)
• Strong understanding of networking protocols and services such as: BGP, OSPF, MC-LAG, DNS and DHCP
• Solid understanding of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
• Experience with a Cloud-First architecture (zero trust, nothing on-premise)
• Maintain standards, procedures, security controls and documentation related to areas of responsibility. 
• Preferred: Certifications such as Okta Certified Professional/Administrator, Jamf Certified Tech/Expert/Admin.
• Preferred: Ability to automate through scripting or coding to fill in reliability or scalability gaps.
• Bachelor's degree preferred.

Required Skills and Abilities:

• Ability to troubleshoot, diagnose and solve technical issues and problems while also documenting all steps taken for resolution.
• Knowledge of information security management system compliance (e.g.  NIST, SOC2, ISO27001).
• Rigor to work at a highly regulated financial entity.
• Excellent verbal and written communication skills with both engineering and non-engineering audiences with customer focus and problem solving mentality.
• Ability to juggle multiple responsibilities and prioritize automation over manual processes.

Physical Requirements:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to sustain working at a desk on multiple computers and screens.