Job description

Job Details

Job Location: B - San Diego - San Diego, CA

Position Type: Full Time

Salary Range: $18.00 - $20.00 Hourly

Travel Percentage: Up to 25%

Description

A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.

Job Duties and Responsibilities

Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
- Both Mac and Windows and software knowledge/troubleshooting
  - Use Remote Support through VNC and KVM switch to diagnose and troubleshoot Remote users
  - Interface with Dell to provide warranty support on systems
  - Installation of operating systems and other standard software for new systems or re-imaging both onsite and remote
  - Understanding how to troubleshoot issues with: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
  - Basic understanding of DHCP / DNS, Active Directory, wireless connectivity / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
  - Work with the network team on basic troubleshooting and tasks
  - Experience troubleshooting Google Workspace, MS Office, Box, Logitech Video Conference systems and Zoom is preferred
- Management of asset Inventory and detailed record keeping is essential
- Some lite Cell phone support
  - Deployment, collection, keeping inventory
  - Resetting and wiping
Customer Service - Assist users in a prompt and courteous manner through the following methods:
- All Ticket Support using Wolken (Ticket Platform)
  - Incident: Various troubleshooting scenarios on end-user devices
  - Task: Deployment, Collection and configuration of end-user devices
- Email through Google Mail
  - Knowledge of Microsoft Outlook is a plus
- Chat platforms. Google Chat
- Calls made through Zoom Calling
- Video Conferencing through Zoom
Special Projects - Various tasks and other non-technical responsibilities will be required such as the following:
- Provide Technical training to users through video conferencing or in person
- Create Technical documentation
- Verify and test new softwares and/or Processes
- Assist with placing technical signage around the office when needed
- Possible travel to other locations

Work Hours and Benefits

8:00 AM – 5:00 PM; Monday-Friday
- No weekends or Overtime (Exceptions on special projects)
- Paid holidays
- Paid Sick Days and Vacation
- 401k and medical benefits
- 60 minutes lunch
In person work, not work from home
- Structured training is provided
- Cutting edge workspace with innovative technology
- Supportive staff with accommodating leadership
- Great work life balance

Qualifications

Experience in a corporate Helpdesk and/or Desktop support environment is preferred
Consider themselves as “Tech-Savvy” and willing to learn new ideas
Must Understand and communicate technical concepts and provide clear technical instructions in simple terms
Excellent customer service skills to work effectively with clients
Understanding of Windows 10 and Windows 11 Operating Systems
Understanding of Mac OS is a plus
Ability to work well with other people in a team-oriented environment
Ability to professionally handle conflicts
Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
Must be able to follow through procedures and protocols as outlines by senior management