Velocity is a fast-paced company with an open-door environment looking to add
Data NOC Tier One Technicians to our team. This is an
entry-level position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot Broadband circuits, routers, modems, switches, WiFi, VOIP, telephony, and miscellaneous network attached devices.
Must be able to work the following schedule listed below in Eastern Standard Time Zone:
- Tuesday-Saturday from 10am-6pm EST
- Tuesday-Saturday from 4pm-12am EST
- Sunday-Thursday from 2pm-10pm EST
This job might be for you if you:
- Enjoy monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer networks then taking steps to correct that trouble.
- Coordinate with onsite technicians, carrier service providers, and other department personnel within Velocity to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status.
- Ensure all tickets and jobs are handled quickly and accurately from start to finish.
Primary Duties and Responsibilities:
- Obsession with excellent client support!
- Thoroughly communicating and documenting all details regarding job status.
- Continuous monitoring for problems on customer networks.
- Mid-level network troubleshooting and documentation.
- Coordinate with on-site technicians who perform all hands-on work. Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
- Support fellow Tier 1 Technicians and follow instructions of Tier 2 Technicians working together as a tightly knit team.
- Look for ways the NOC can continuously improve.
- All other duties as assigned.
Qualifications, Experience and Education:
- High School diploma, Associates degree preferred
- One year of IT or customer support experience
- Excellent communication and documentation skills.
- Working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, DSL, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
- Ability to multitask and work quickly yet accurately.
- Works well as part of a team but also able to succeed completing individual tasks.
- Able to closely follow defined processes and understand when to escalate to Tier 2.
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- 401K – with Employer Match
- Paid Parental Leave
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
