Client Liaison

Core Responsibilities:

• Assisting clients from first point of contact to arranging the dates for Audits, Inspections, Training or Consulting. Consisting of but not limited to:
  • Processing new business forms
  • Responding to queries relating to the services AIB can provide in a timely manner and within 2 working days from initial contact
  • Offering dates to suit the requirement of the facility and the availability of resources.
  • Ensuring the correct authorizations are received for report releases.
• Keeping a line of communication with clients to ensure that scheduling and facility information is up to date.
  • including key contact names and addresses
  • exclusion dates for inspections and other scheduling requirements
  • Methods of communication include, but not limited to email, chat, video, and telephone.
• Maintain scheduling information on Client Portals or Shared Folders
• Maintaining scheduling files on AIBI’s internally standardized databases
• Work alongside Resource Managers to review calendars on a regular basis
• Ensuring inspections are scheduled, in line with customer or scheme deadline requirements
• Assisting other departments on scheduling queries.

Additional Activities:

• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Process internal and external correspondence as required and within 2 working days of receipt
• Perform other duties as assigned by supervisor.