Account Director

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Avant – Part of Real Chemistry – is a leader in peer-to-peer marketing for pharmaceutical and biotechnology companies, creating comprehensive communication strategies and plans that deliver superior medical and health education to healthcare professionals across multiple channels.

We are looking for an Account Director to join our growing team! The Account Director (AD) will operate as the strategic lead for the peer-to-peer channel, including assisting brand partners with the development and management of their tactical plan. The main focus of this individual is to provide strategic leadership to the Avant/DWA team and account that meets or exceeds clients' expectations by providing peer-to-peer best practices and innovative recommendations and measurements to move our partners’ brands forward. In addition, this individual will oversee and provide management, direction, and support to the Account Executives (AEs) and Project Administrators (PAs) within their strategic account(s).

This role will be a hybrid remote position based in Indianapolis.

What You’ll Do

• Drive strategic partnerships with clients via an advanced understanding of brand strategy and demonstrate learning agility to be proficient in strategic assignments
• Command a working knowledge of the concept, structure, and value of peer-to-peer education
• Provide peer-to-peer channel insights and recommendations
• Develop a forecast for the peer-to-peer channel (business plan)
• Lead the strategic direction of the peer-to-peer programs
• Establish measurements for tactics determined by the brand
• Adjust strategies based on market dynamics as well as competitor activities and products
• Adjust strategies based on ROI or ROE of tactics
• Consult, analyze, and interpret data as it relates to the peer-to-peer channel
• Command a working knowledge of general brand management
• Capture learnings and provide feedback into mix and channel strategy
• Actively participate in the brand planning process as requested
• Provide strategic guidance to internal teams as necessary throughout project execution in order to have effective medical, legal, and regulatory reviews
• Must understand the importance of and have demonstrated proficiency in managing the needs of the client
• Provide status updates to the brand
• Maintain ongoing client relationships throughout Avant projects and beyond
• Seek new business opportunities and lead proposal development
• Be recognized within Avant and among clients as an expert in understanding pharmaceutical/biotech marketing
• Demonstrate proficiency in supervising a staff of AEs and PAs; understand the significance and responsibility associated with being a leader of business and people within an organization
• Collaborate with your supervisor to forecast resources and assign appropriate staff
• Establish clear performance goals and provide regular feedback at 1:1s, including ongoing informal and formal performance reviews
• Ensure complete understanding of the AE and PA roles and the career path model and provide opportunities for professional development
• Provide oversight and consult to AEs and PAs as it relates to project execution, including budget management
• Be familiar with Avant core service offerings as it relates to project leadership in order to coach effectively
• Contribute to Avant SOPs, including corporate (PMI) and Lean Six Sigma practices
• Liaise with Human Resources by contributing to the new hire interview process (when applicable)
• Maintain an advanced, current working knowledge of contract compliance and federal/state regulations in order to: provide functional compliance requirements, answer questions, and give direction; monitor staff with adherence to compliance policies and procedures and engage in compliance investigations, if warranted
• Submit and approve timely and accurate time and expense reports
• Perform other duties and responsibilities as assigned by management
• Work schedule/hours: work occasional nonstandard work hours as workload demands
• Travel: this position may require moderate overnight/weekend travel (up to 50%)
• Participate in sales field rides, speaker programs, advisory boards, customer meetings, and professional organization meetings, as requested
• Pursue a Continuous Professional Development program
  
  

This Position Is a Perfect Fit For You If

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.
  
  

What You Should Have

• BA/BS required, MBA preferred
• 3-5+ years in pharmaceutical/biotech marketing
• 3-5+ years of experience in strategic planning preferred
• 3-5+ years of experience in project management preferred
• 5+ years of experience in budget management preferred
• 3+ years of project team leadership experience preferred
• Previous management or supervisory experience preferred
• Behaviors and qualities of a professional and a lifelong commitment to professional development as demonstrated by a superior ability to manage time, work in a collaborative way, adapt to change, act in a professional manner, manage stress, and demonstrate a service orientation
• A commitment to conducting business according to the highest ethical standards as demonstrated by a superior knowledge of industry legal compliance guidelines, organizational ethics, and demonstration of personal ethics and integrity
• Ability to communicate effectively as demonstrated by a mastery level of verbal skills, writing skills, presentation skills, and a superior ability to influence and impact others through meaningful and persuasive delivery
• Applies the knowledge, skills, and abilities necessary to achieve continuous quality improvement as exhibited by superior accuracy, problem solving, quality management, and client-readiness behaviors
• Leadership skills as distinguished by an excellent ability to develop vision and strategy, manage change, build relationships and influence others, and achieve results
• A wide range of healthcare-related industry expertise, including an advanced client knowledge, clinical and scientific knowledge, and consulting and brand planning expertise
• Vision and innovation as displayed by an excellent ability to think critically and creatively, engage in visioning, and approach business opportunities in an enterprising way
• Advanced-level project management skills, including the ability to provide project leadership and apply applicable methodologies to manage project stages, including initiating a project and monitoring and controlling a project
• Knowledge and application of the management disciplines as demonstrated by a superior ability to plan and coordinate, develop and execute business plans, manage budgets, manage personnel, and exhibit systems thinking and integration
• Superior skills in quality control, including the ability to apply measures such as Lean Six Sigma to improve accuracy, consistency, standardization, and client-ready deliverables
  
  

Pay Range: $110,000 - $125,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: www.realchemistrybenefits.com

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.