Implementation Engineer III

The 3GIS Implementation Engineer provides support and expertise for the implementation and configuration of the 3GIS application suite, ESRI ArcGIS Desktop/PRO/Server, and 3GIS Mobile application software for both internal and external customers.

This is a remote (work-from-home) position.

Job Duties include but are not limited to:

• Perform consulting, installation, configuration, and performance tuning services for 3GIS Network Solution, ESRI, web services, and database software on multiple server configurations and multiple architectures including cloud-based solutions.
• Troubleshoot client issues with Windows Server, IIS, ESRI GIS software, 3-GIS solutions, and user workflows. 
• Provide technical support for clients including 3GIS Network Solution end users and client’s GIS analysis/administrators.
• Evaluate existing client data and processes and develop action plans for migration to an enterprise GIS.
• Perform database administration including but not limited to schema changes to databases.
• Conduct customer needs assessments/requirements gathering workshops as the 3-GIS internal subject matter expert.
• Document recommended solutions based on feedback from the customer.
• Create scripts and models using ArcGIS Modelbuilder, Python scripting, and/or other process automation tools.
• Communicate with architects, project managers and developers to successfully develop and deploy optimal solutions.
• Train both end users and system administrators on the proper use and adoption of 3GIS.
• Network Solution utilizing best practices.
• Test new software functionality and bug fixes.
• Prepare and perform detailed 3GIS product demonstrations.

Required Qualifications:

• You must have Telecom related GIS experience for this role.
• Bachelor’s Degree in Computer Science, Geography, Engineering or related field.
• Directly Applicable Years of Experience (Minimum): 5+ years (Implementation Engineer Senior Level).
• Advanced Knowledge of Windows Server Administration, ESRI ArcGIS: Desktop and ArcGIS Enterprise/Server, Database Management.
• Proficiency with Windows Server Administration and standard Database Management (e.g., PostgreSQL, Oracle, SQL Server), Database Programming (e.g.: Python Scripting).
• Ability to work on multiple projects simultaneously.
• Exceptional customer service orientation.
• Ability to prioritize tasks and switch tasks as needed per business needs.

Preferred Qualifications:

• Telecom Knowledge and Experience.
• Advanced Knowledge of Systems Integration (e.g.: API/Webhooks).
• Proficiency with ESRI ArcGIS Portal.
• Atlassian Suite: Jira.
• Jenkins Automation: Pipeline.

Proven Values and Competencies:

• Innovative.
• Problem Solving/Analysis.
• Effective Teamwork.
• Organizational Skills.
• Excellent Communication Skills.
• Constant State of Learning.
• Mentoring Less Experienced Employees (applies to Implementation SE Levels 2 and 3).

Working conditions

This is a remote (work from home) position. This role may require up to 25% travel, both domestically and internationally.

Physical requirements

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This is a largely sedentary role.

Direct reports

This position is not a supervisory position.