Community Manager

Description

• You bring experience in building, growing, and evolving a best-in-class online community. 
• You’re able to hit the ground running to bring our new pillar of customer success to fruition expeditiously. 
• You have exceptional oral and written communication skills and can rapidly develop engaging content
• You are comfortable engaging with community members, responding to inquiries, and conveying information.
• You can build strong relationships across the organization to develop engaged and productive cross-functional teams.
• You are highly organized, results driven, and have a demonstrated ability to lead projects.
• You are a proactive thinker with excellent problem-solving and decision-making skills.
• You work well under pressure and can juggle multiple priorities while keeping calm and collected in a fast-paced environment.     

• Lead the launch of the Absolute Community and manage its day-to-day operations.
• Design a compelling user experience and engagement strategy by leveraging your knowledge of customer-facing online communities.
• Plan, schedule, and prioritize the implementation of features in the community platform.
• Identify, implement, and evolve innovative content creation practices and tactics that will inspire community members to generate user content, refer others to the community, and develop a vibrant and supportive peer-to-peer community ethos.
• Develop and foster relationships among community members, including identifying and rallying Absolute Customer Champions for the launch of the community to ensure effective engagement.
• Create and manage community initiatives, campaigns, and content calendars with the goal of scaling customer success.
• Write engaging content articles, post discussions, and participate in user threads daily.
• Work closely with the Customer Experience, Product, and Marketing teams to understand customer needs and their journey with the Absolute product suite.
• Be the main point of contact for the community and advocate for its success across the Absolute organization.
• Manage collaboration with key internal and external stakeholders.
• Monitor and report on community KPIs and feedback. 
• Administer the community management platform. 
• Protect the security and privacy of Absolute and its customers. 

• 3-5 years in a Marketing, Communications, or Customer Success position in a SAAS organization.
• Minimum 2 years’ experience as an online Community Manager.
• Degree or diploma in Communications, Marketing, Business, or another related field.
• Experience using the Salesforce Experience Cloud (preferred) or similar tool.
• Experience leading large scale projects that deliver measurable results.
• Deep knowledge of the dynamics of online communities, including community building strategies, moderation techniques, and fostering a positive and inclusive environment.
• Strong aptitude to learn new technology and software quickly.
• Willingness to adapt to changing priorities, community needs, and evolving trends.
• Experience managing dynamic stakeholders, both internal and external.
• Bonus: Experience in the Cyber Security space.

Absolute Security Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]