Alliances Operations Analyst

Alliances Operations Analyst

We're growing rapidly, and seeking a highly-motivated channel operations specialist to be a key part of the team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create fantastic customer experiences. When human abilities such as problem-solving, creative thinking, and relationship-building are enhanced with technology... magical moments happen.

Overview

We are seeking a highly organized and detail-oriented individual to join our Alliances team as an Alliances Operations Analyst. In this role, you will be responsible for creating and maintaining dashboards for various partner-related analyses, contributing to Alliances-focused operational projects that enhance the efficiency and effectiveness of our GTM (go-to-market) teams, and providing assistance on deals involving products from Glia’s partner ecosystem. You will work with various internal stakeholders and partner representatives to ensure smooth and efficient operations.

Responsibilities 

Analysis & Data Management

• Build and evolve key reporting for the leadership team –  develop new (and improve existing) dashboards and reports that analyze Glia’s partner programs using a combination of BI tools and Google Sheets
• Ensure accurate reporting and analytics and work closely with stakeholders to address any data integrity issues
• Conduct regular analysis of partner performance metrics and provide insights to drive strategic decision-making
• Maintain and update partner-related data in Salesforce CRM and other relevant systems

Operational Projects

• Support projects within the Alliances team such as rollout of new operational changes and data quality initiatives
• Assist in the development and implementation of processes to streamline partner operations
• Collaborate with cross-functional teams to identify and resolve operational bottlenecks

Ecosystem Partners

• Provide administrative support for partner-related activities; assist with pipeline tracking, quoting, and deal processing for sales that include partner products
• Maintain internal tools and dashboards that support GTM operations for partner products re-sold by Glia: quoting and pricing tools, pipeline trackers, etc.

Requirements 

• 1-4 years of experience in business analytics
• Proficiency with BI tools such as Tableau and Looker
• Advanced skills in Google Sheets / Excel
• Familiarity with Salesforce CRM
• Strong analytical skills and attention to detail with a focus on data accuracy
• Strong problem-solving skills and ability to think critically
• Experience in creating and maintaining dashboards and reports
• Ability to manage multiple projects and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced and dynamic work environment
• Capability to work independently and as part of a team
• Advanced Proficiency in English Language Required
• Bachelor's Degree required

Benefits

Stock Options and Competitive SalaryProfessional development support  (trainings, courses, conferences, books, etc)Access to all the latest tools and equipment you’ll need Sports compensationTeam events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)Generous referral bonuses Diversity: 25 countries represented 

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

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