Info Systems Engineer II

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Systems Engineer II shares responsibility for the day-to-day support and development of the Teladoc Global Infrastructure environment.

Essential Duties and Responsibilities

• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
• Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues.
• Work is done independently and is reviewed at critical points.
• Perform daily systems administration tasks supporting multi-site-forest Active Directory, DNS, Windows based servers, Windows file/print and DFS services, Office365, IIS, VMware ESXi-6.x – 7.x, vCenter.
• Creates and maintains thorough project plans and oversees infrastructure related projects.
• Serves as final point of escalation for infrastructure issues.
• Mentors and trains team members on various products and services.
• Design and implementation of global hypervisor architecture.
• Delegates tasks and assignments to appropriate level of infrastructure personnel.
• Determine, report, and alleviate future potential infrastructure issues.
• Maintain presence of monitoring systems and respond to alerts accordingly.
• Provide off-hours support when necessary.
• Administration of multi-environment AWS infrastructure.
• Maintain HP, Lenovo, Dell, and Cisco server hardware in general.
• Administration of KACE Systems Management Appliance.
• Create and maintain software distribution packages via KACE.
• Create automated processes for repeatable tasks.
• Maintain multi-site systems backup platforms.
• Assist with patch management and security vulnerability remediation tasks.
• Install software releases, operating system upgrades and troubleshoot software related issues.
• Engage vendor tech support when required.
• Experience working in a Data Center environment and local IDF closets.
• Participate in application development release management cycles when needed.
• Maintain critical systems monitoring alerts. Experience with PRTG or LogicMonitor preferred but not required.
• Perform periodic health checks of premise equipment and environment.
• Contributes to, maintains, and adheres to system standards and industry best practices.
• Perform IT procedures and maintain documentation that covers functional areas including production control, job scheduling, and security administration.
• Handles and maintain the confidentiality, integrity and accessibility of sensitive information.  
• Serve as point of escalation for Global Service Desk team members for application support and troubleshooting.
• Provide support to global remote offices and involvement in projects as needed.
• Assist in the implementation of technical initiatives in a team environment.
• Experience working in a 24X7 global environment. This position requires someone who can put the required time in including after-hours and or weekends when necessary.
• Must be self-starter, team oriented, and be able to handle critical production situations.
• Applicable technology-based certifications are preferred.
• Supports ongoing evolution and refinement of primary care pricing models in collaboration with Product Marketing and Commercial Finance, with a focus on guiding the direction towards value-based care. 
• Ability to “speak” value-based care, evolution of primary care models and able to engage directly with clients on these complex topics.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor's degree in information systems, Computer Science, Software Engineering or related field. In lieu of a Bachelor’s degree, equivalent combination of education and experience is accepted.
• Some experience with Microsoft Windows Server 2012-2019.
• Experience with AWS.
• Experience with Active Directory and Group Policy Management.
• Experience with DNS, DFS, Active Directory and other common domain services.
• Experience with VMware 6.x -7.x Infrastructure administration and operation
• Experience with creating and maintaining current documentation.
• General knowledge and familiarity with computer hardware including PCs, servers and printers.
• Knowledge and experience maintaining a Data Center environment.
• PowerShell scripting experience.
• Excellent customer service skills and must be a team player.
• Candidate must speak English in addition to any other languages.
• Ability to multitask, be self-sufficient, and handle production situations.
• Possesses many areas of expertise and is willing to learn new technologies.  
• Commitment to deadlines, criticality, and willingness to meet the needs of 24x7 environment.
• Experience in environments containing sensitive data PHI (Personal Health Information).
• Strong troubleshooting and problem solving skills.
• Creative, and can think outside of the box, and ask for help when required.
• Strong verbal and written communications skills.
• Must be detail oriented and a self-starter.
• Ability to present ideas in business-friendly and user-friendly language.
• Demonstrated a willingness to learn and develop career initiatives.
• Experience working with Agile software development teams and Agile development tools such as JIRA, Confluence. 
• Working knowledge of with healthcare industry standards including EDI standards for eligibility and data exchange.
• Experience working with geographically distributed and remote teams. 
• Experience in relevant business software (Teams, Excel, PPT, etc). 
• Exceptional written and oral interpersonal communication skills.
• Strong time management, prioritization, and organizational skill; Project Management experience preferred. 
• Direct hands-on experience with writing user stories, grooming backlogs, and coordinating/prioritizing conflicting requirements.
• Strong customer orientation, with a data driven decision making approach. 
• Ability to translate metrics into business decisions of importance and priorities 
• Comfortable with change and uncertainty. 
• Comfortable working independently and communicating through multiple levels in the organization.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.