Application Deadline: 31 January 2025
Department: Solutions Consulting
Location: Remote, UK
Description
YOUR OPPORTUNITY
The Solutions Consultant supports sales productivity and deal flow by acting as the functional
and technical expert who works with sellers to assess prospect business needs and then
design, scope, and educate prospects on a technological solution to address those
requirements.
The SC partners closely with sales, the client service team, product management teams, and
development resources to ensure proposed deals include technical solutions that accurately
address potential client needs, and are appropriately supported by key client technical decision-
makers.
Who We Are
At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:
- Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
- Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
- Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.
Who You Are
- You live and breathe customer service and demonstrate a customer-first attitude at all times
- Communicates, if not over-communicates, effectively and effortlessly with internal and external stakeholders
- Exceptional interpersonal and decision-making skills
- Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
- Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
- Loves working in a super collaborative, high-tech, fast-paced environment and doesn't mind getting their hands dirty - working shoulder to shoulder across teams to help InMoment's growth trajectory
- Technology driven with savvy technical skills
- Proficient with Google Suite (gmail, sheets, slides, forms etc)
- Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors' best practices
- Inspirational team player, colleague, and culture champion within InMoment
- Collaborative facilitator who develops relationships and loyalty with his/her colleagues at all levels of the company
Qualifications
- Ideal candidate must be self-motivated with a proven track record in solution sales and knowledge of technology.
- Is fluent in German language
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding client base.
- Must possess strong presentation skills and be able to communicate professionally in written responses to emails and RFPs.
- Technically minded, with the ability to get hands- on, deep into the platform and any supporting technologies.
- Must possess excellent analytical and strategic abilities, able to eliminate sales obstacles through creative and adaptive approaches.
- Must be prepared for extensive travel (25-40% travel)
- Outgoing personality to deliver compelling product and solution demonstrations and support Sales Directors in face-to-face pitches and meetings with C Level prospect Executives.
Ideal Experience
- 5+ years relevant experience
- Familiarity with VOC and CX industry is preferred
- Experience in presenting to executives and in managing senior audiences
- Ambitious and self-motivated with a high emotional IQ
- High degree of technical proficiency with cloud native technologies.
- Bachelor's Degree in Business Management, Engineering or a related field is preferred
- Demonstration of successful track record in your career to date
What You’ll Do
- Act as the technical expert to support sales initiatives while prioritizing effort based on maximizing impact on sales productivity and profit, or as directed by leadership.
- Works closely in partnership with Sales Directors on individual opportunities to deliver the technical support required to help close deals.
- Proactively scope technical solutions that address potential client requirements, assess their needs, and recommend solutions that optimize value for both the client and InMoment.
- Secures input from all necessary solution stakeholders within the potential client business, working closely with the appropriate Sales Director.
- Adapts solutions, as necessary, to ensure appropriate fit for potential client business and InMoment capabilities.
- Coordinates closely with internal sales, sales support, and service resources to align solution design with clients' business requirements.
- Secures from potential client technical staff the commitments needed to ensure a deal's "technical close."
- Provides regular coaching and professional development to the Sales team in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Collaborates with the client experience and sales teams to ensure these opportunities are effectively covered and advanced in a timely manner.
- Evaluates proposed solutions and client needs to assist in the scoping and pricing
- phases of the sales process to ensure a successful implementation.
- Runs live product demonstrations for new business and upsells, ensuring that each demonstration is adapted to meet the specific requirements of the potential client and the audience in the presentation. The Sales Director will own these pitches and the Solutions Consultant will closely support to deliver a technical solution to meet the potential client needs.
- Partners with the product team in "owning" the solution demonstration suite and ensuring that the suite properly reflects the best technology solutions InMoment offers.
- Monitors client support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
- Partners with the product and development teams to evaluate and scope potential platform enhancements. Works with the Feature Request Council to draft appropriate feature scoping documents and manage communication with the Sales team to update on progress as necessary.
Additionally, the SC responsibilities include the abilities to:
- Build and configure demos within the InMoment XI platform. o For all verticals and industries that InMoment targets o Adding new functionality for new releases into demo site
- Build custom POC evaluations on the InMoment platform, including the environment, configurations, customer data processing, and any custom platform extensions to support the successful POC Presentation Skills
- Ability to Coordinate with: Sales, Marketing, Product, Client Services, Market Insights, Global Center of Excellence, and Operations
- Articulate technology and product positioning to both business and technical users.
- Identify technical issues of accounts to ensure client satisfaction through the sales process.
- Establish and maintain strong relationships throughout the sales cycle and beyond.
- Development and delivery of product demonstrations
- Respond to functional and technical elements of RFIs/RFPs and security questionnaires
What You’ll Gain
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Continuous learning and development opportunities
- Family Friendly Leave Policies
- Income protection, Life Assurance, and serious illness benefits
- Fun, innovative, collaborative, supportive working environment
- Regular performance reviews and bonus incentives
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee recognition platform points can be used with retailers such as Amazon, and use points for hotels, tickets, gift cards, and charitable donations
- Employee recruitment referral program with generous payouts!
- Support from the leadership team to deliver the best solution and service possible
- Employee wellbeing initiatives and offerings such as our Employee Assistance Programme which includes counseling sessions, phone and online support on matters such as Family, Mental Health, and Work.
- Private Medical and Dental Insurance
- Enrollment into a Pension plan
- Participate in our Corporate Social Responsibility and Charity Initiatives
KEY RELATIONSHIPS
Reports to Senior Director of Solutions Consulting
At InMoment, diversity and inclusion is at the core of who we are. InMoment prides itself
on an inclusive culture that promotes, encourages and supports the diverse voices of
our employees and clients. We strive to create workplaces that reflect the communities
we serve and believe that different perspectives, interests and backgrounds foster a
stronger and more creative work environment.
