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Patient Experience Specialist

Remote:

Full Remote

Work from:

United Kingdom

Offer summary

Qualifications:

Experience in patient support roles, Strong verbal and written communication skills, Proficient in telephone, live chat and email interactions, Knowledge of testosterone replacement therapy preferred.

Key responsabilities:

Support prospective patients during onboarding
Assist current patients with queries

MANUAL Health, Sport, Wellness & Fitness Scaleup https://www.manual.co/

51 - 200 Employees

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Job description

We are looking for a Patient Experience Specialist to join our TRT (Testosterone Replacement Therapy) Category, providing support, information and information to prospective and current patients. This role will sit within Patient Onboarding or Patient Support, both of which include speaking to patients via telephone, live chat and email.

The Patient Onboarding role will involve calling prospective patients as well as supporting patients with onboarding on to treatment. The Patient Support role will involve assisting existing patients who are currently receiving treatment and handling any queries they may have.