Income Generation Product Delivery Lead

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

At Marie Curie, we are dedicated to improving lives through our compassionate care and support services. Our fundraising efforts are at the heart of what we do, and we’re looking for an Income Generation Product Delivery Lead to play a pivotal role in managing and enhancing the technology assets that drive our income generation. Join a collaborative, mission-driven environment where your expertise will directly impact the lives of those we support.

As the Income Generation Product Delivery Lead, you’ll oversee and optimize digital platforms, payment devices, and response-handling technologies to maximize revenue and efficiency. Your contributions will help us innovate, deliver outstanding supporter experiences, and grow our fundraising potential.

Expected Impact:

• Enable seamless fundraising campaigns through effective digital solutions.
• Ensure compliance with regulatory standards while optimizing technology performance.
• Drive revenue growth by enhancing user experiences and operational efficiency.

Main responsibilities:

• Develop and implement a product ownership strategy for fundraising technology assets.
• Work closely with fundraising teams to design effective digital processes and integrate new systems.
• Establish SLAs and KPIs to monitor and enhance vendor performance and digital fundraising outcomes.
• Ensure adherence to fundraising regulations, managing risk and maintaining data security.
• Evaluate and introduce cashless technologies to enhance supporter engagement and boost revenue.
• Provide training, clear processes, and tools to equip teams for success in managing digital fundraising services.

Key Criteria:

• Proven experience in managing and optimizing digital fundraising platforms.
• Strong project management and organizational skills, with the ability to handle multiple priorities.
• Expertise in supplier management, service delivery, and compliance in fundraising contexts.
• Comprehensive understanding of fundraising activities, policies, and database systems.
• Strong interpersonal and communication skills to collaborate effectively across teams and with external partners.

Desirable Skills:

• Experience working in non-profit or fundraising teams.
• Knowledge of lean methodologies or continuous improvement practices.
• Familiarity with operations management in a non-profit setting.

Please see the full job description HERE.

Application & Interview Process

• As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Sunday, 29th of December.
• Interviews planned after the New Year.

Salary: £35,530 - 39,474 (plus £3,500 London Weighting if applicable)

Contract: Permanent, full-time (35 hours per week)

Based: Home-based with occasional travel to London or hybrid work in the Embassy Gardens Office in London.

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to recruitment@mariecurie.org.uk