Adjuster Technical Lead

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We have an opportunity for several Adjuster Technical Leads in Commercial Claims to join our great team within Loss Adjusting Services (LAS) on a home working basis.

Your role

Your role involves providing technical development and coaching direction to the Commercial Loss Adjusting team, who handle claims assessments in the field, generally ranging between £10K and £100K. You will be responsible for making recommendations in line with customer propositions, product policies, risk strategy, appetite, and business performance targets.

A key part of your role will be acting as a referral point for the team on technical matters when assessing the scene of loss or events, gathering relevant information, documenting findings, and advising customers. Additionally, you will take audit output to monitor leakage and ensure process compliance, using your findings to identify training and development needs.

You will be field-based, working in various locations, and may also manage your own caseload of higher-value claims on an end-to-end project-managed basis, dealing directly with customers. Good analytical, communication, and organisational skills are essential for success in this role, as well as the ability to provide guidance and manage claims efficiently and effectively.

About You

You are a knowledgeable claims professional with a deep understanding of handling large, complex commercial claims, ideally within property insurance. Your technical knowledge allows you to effectively control leakage and optimise indemnity spend while ensuring claims are processed quickly and in line with company and regulatory standards.

Your role will require a good level of skills in areas such as negotiation, relationship building, judgment, and data analysis, enabling you to make sound decisions and deliver tailored solutions.

You’ll demonstrate full compliance with health and safety regulations and all relevant policies, ensuring the highest standards are maintained.

This role offers excellent opportunities for career progression, potentially leading to Technical Services Manager or leadership roles in large or complex cases.

What We Offer You

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.