Job description

Job Description

Head of Product Experience

Location Commutable distance to Winchester / London. Whilst we offer a hybrid working model, it would be beneficial to be on-site at least 2 days a week.

We Offer

Up to £114K base salary
15% bonus
6% pension contribution
Private Medical
25 days annual leave
Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

Leads the overall customer experience strategy, ensuring a user-centric design approach throughout the product development lifecycle, resulting in intuitive, usable and unhindered product experiences for customers. The role provides overall direction, leadership and mentoring for the UI and UX members.

The Role

Develops and owns comprehensive PX strategy for Arqiva
Establishes and maintains a user-centred design culture within Product (and brings the same mindset to cross-functional team discussions)
Sets the vision and direction for the UX/UI team, and leads the hiring activities and professional development of the team
Provides leadership and direction, setting performance goals, motivating the team and fostering a collaborative environment
Manages UX/UI budget and works with Enablement to manage resources and capacity
Represents PX team in discussions with product leadership and business stakeholders
Stays updated on latest UX/UI trends and best practices, and drives adoption of best-in-class UX/UI in Software Engineering teams
Ensures the adoption of UI libraires and UX approaches within the cross-functional teams, leading and championing this, whilst well-trodden development approaches which lead to sub-optimal customer journeys
Makes data driven and risk based decisions prioritise the work of PX function
Manages self & task role models Arqiva’s culture goals with the team, building respect and credibility; set a high-performance bar and challenge the team to deliver
sustainable results, by developing the skills and capabilities of the team and focusing on outcomes
Manages relationships & communications connects, collaborates & leads communication transparently, balancing face to face and virtual, with own team and teams across the business to encourage cross-functional understanding, agreement and knowledge sharing

The Person

Extensive experience in user experience design, user interface design and customer experience strategy development
Experience in previous leadership roles and the ability to set a clear PX vision, achieve buy-in from the business (particularly Engineering/cross functional teams) and drive towards overall objectives
Experience in conducting user research and translating insights into actionable design decisions

Skills

Deep understanding of design thinking methodologies and user-centred design principles
Proven ability to lead and manage a team of designers, preferably UX/UI designers and PX professionals
Excellent communication and collaboration skills to provide leadership and mentoring to UX/UI team
Management proficiency in influencing, analysis, decision making, empathy, communications, and adaptability

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.   

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. 

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. 

Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply!  

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