Product Administrator Associate- Global Assessment

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Basic Functions And Responsibilities

The Associate Product Administrator contributes to overall success of multiple Global Assessment projects and workflows under the direction of Senior Management by providing a wide variety of support services to the overall project team. This role coordinates work plans, supports development of project deliverables, supports budget tracking and billing activities, and assists with communication involving all levels of staff and external contacts.

End-to-End Product Management & Delivery

• Coordinate development of project schedules and communication plans
• Support coordinating / communication across ETS matrix
• Support development of contract deliverables and provide QC/QA inputs for ensuring high-quality work products and client services
• Periodically provide support for multi-national, global communications that require some off-hours contributions
  
  

Contract/Service Level Agreement (SLA) Fulfillment

• Coordinate process for tracking service level delivery
• Identify process improvements
  
  

Financial Management

• Track costs
• Assist with managing budgets
  
  

Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

EDUCATION

• Bachelor’s degree equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
  
  

Experience

• 2+ years of experience in administrative or project management support