Job description

If you're a fluent English speaker seeking a 100% remote independent contractor role within an all-star team with a proven system for success, then welcome to Hello Magic! 🪄

👀 WE ARE LOOKING FOR

We're searching for dynamic Customer Success Managers to lead our virtual receptionist team on a global scale. This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor.

✨ OUR MISSION

We unlock the potential of service-based businesses by expertly handling inbound communications, delighting customers, and freeing up owners to grow their business and take back their life.

🌐 ABOUT OUR VIRTUAL CALL CENTER

Hello Magic transforms inbound call management for service industries, ensuring no missed opportunities and increased bookings. Learn more at www.hellomagic.us.

👩🏻‍💼 CUSTOMER SUCCESS MANAGERS WILL...

Oversee the onboarding and training process for new clients.
Maintain and enhance relationships with clients, ensuring their satisfaction.
Collect and analyze customer feedback for service improvement.
Relay customer insights to the product team for future enhancements.
Serve as the main point of contact for resolving significant customer issues.
Monitor data to identify peak call times and adjust receptionist schedules.
Build strong relationships to convert customers into company advocates.
Host periodic industry specific mastermind calls for clients
Answer virtual receptionist calls in emergencies if someone is sick or unavailable

🫶🏻 WHY YOU'LL LOVE WORKING WITH US

Directly boosts customer satisfaction and loyalty, providing a sense of fulfillment.
Holds a strategic position influencing customer experience and product feedback.
Involves collaboration with multiple departments to enhance teamwork.
Develop broad skill set, including communication, strategic thinking, and analytics.
Competitive compensation and supportive culture.
Freedom to work from anywhere or come into the office.

💰 PAYMENT STRUCTUR

Part-Time: $450 usd/mo (4-hr daily commitment)

Full-Time: $900 usd/mo (8-hr daily commitment)

🌎 LOCATION

This is a flexible hybrid remote position. We have locations in Brazil, Argentina, Mexico, Venezuela, Columbia, Fiji, Kingston, New Zealand, Ireland and Jamaica. We have team members in Medellin, Bogata, Sao Paulo, Ramon Mejia, Cordoba, Manaus, Belfast, Puebla, Salvador, Ciudad Juárez, Leon, Guadalajara, Brasilia, Maracay, Belo Horizonte, San Andrés de Giles, Caracas, Dublin, Barquisimeto, Montego Bay, Suva, Curitiba, Auckland, Rio De Janeiro, Maracaibo, and Tijuana working in the office if that is preferred over remote work.

🙋‍♂️ APPLY NOW

Don't miss out on this chance to thrive in remote customer success management. Apply now and let's make magic together!

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