L2 Linux Support Engineer (based in Malaysia)

Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

Responsibilities:

• Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
• Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
• Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
• Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures

Requirements:

• Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
• Ability to work only three days a week with one night shift
• Understanding of OS structure and Linux configuration skills
• Operating system installation, configuration, upgrade, and maintenance experience (Linux)
• Networking and network services (Linux) configuration experience
• Experience with troubleshooting/monitoring utilities (Linux)
• English (Upper intermediate or above)
• Great communication and interpersonal skills
• Ability to stay calm and focused
• Docker, Kubernetes, OpenStack experience (would be considered as a plus)
• Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo you will:

• Skyrocket your knowledge on how Linux works with supervision of our trainers and help of well-knit team of professional support engineers
• Find out how Linux used by huge enterprises all over the world
• Prepare your knowledge base for further career growth with Virtuozzo
• Be acquainted with our customers to get a boost in your communication skills.

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