Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Support

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

2+ years in technical support, Familiarity with operating systems, Proficiency in troubleshooting software issues, Experience with support tools like Salesforce.

Key responsabilities:

  • Troubleshoot and maintain customer systems
  • Generate support documentation and reports

Cyberbit logo
Cyberbit
201 - 500 Employees
About Cyberbit
Cyberbit was founded in 2015 to address an acute issue: Cybersecurity teams are not prepared to deal with cyberattacks. Conventional training forces teams to learn on the job with no clear measurement of progress and very real repercussions. With disproportionally large investments into cybersecurity tools, cybersecurity teams lack the knowledge, skills, and experience to effectively deploy their toolsets, leading to a continued increase in breaches, regardless of technology investments. To address this issue, Cyberbit developed the first-ever hyper-realistic cyber skilling platform, ensuring that cybersecurity professionals have the right knowledge, skills, and experience to excel. The Cyberbit Skills Development platform includes cyber labs, commercial tool training (Splunk, Palo Alto Networks, Checkpoint, Carbon Black & more) with attacker context, and live-fire cyber range exercises aligned to industry best standards (NICE Framework, MITRE ATT&CK, NIST) to ensure your team develops into top-tier cybersecurity professionals. Performance-based assessment using advanced network sensors validate your team’s skills giving you the confidence that your digital assets are fully protected. Cyberbit contains the world’s largest catalog of on-demand simulated attacks including Ransomware, DDoS, SQL Injections, Worms, Fileless Attacks, and more. Cyberbit is used by leading organizations around the world including Fortune 500 organizations, MSSPs, governments, and academic institutions to transform their cyber practitioners into elite cyber defenders. Organizations use Cyberbit to create a better SOC team by upskilling their cyber professionals, validating incoming candidate skillsets, rapidly onboarding new hires, and validating incident response playbooks. Cyberbit delivers over now million hours of training annually across 5 continents.
See all jobs

Job description

Description

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.

If you are looking for a job that will allow you to work with cutting-edge technologies on the cloud-based service of Cyber Training of a super cool and successful company, come and join us!

Cyberbit is seeking a Customer Support professional to partake in our worldwide Range Tier 1 and Tier 2 support activities and provide our customers excellent customer service to ensure customer satisfaction, loyalty, and drive retention.

As a Customer Support specialist at Cyberbit, you will further develop the company support capabilities and methodology and bring it to higher standards, you will become a technical expert of our product being able to provide hands-on support to our customers, and you will lead the support activities of our international technical staff.

Responsibilities

  • Responsible for troubleshooting, maintenance procedures, log analysis, installing and upgrading software versions and patches.
  • Specify, improve, and manage support CRM processes including documentation, cases, escalation, updates, and reports.
  • Responsible for generating support documentation using CRM, tech Wiki, knowledge systems, and white papers including proposed workarounds, solutions, tips, and tricks.
  • Manage and handle all customer tickets and urgent requests which meeting our SLAs.
  • Act as the main point of contact for customer support escalations and drive to resolution with our technical teams (operations, product, R&D).

Requirements

  • Experience: 2+ years of experience in a technical support or customer service role, preferably in a technology or SaaS environment.
  • Proficiency in troubleshooting software, hardware, and networking issues.
  • Experience with support tools like Zoho, Salesforce, Jira, or ServiceNow.
  • Familiarity with operating systems (Windows, Linux, macOS) and networking protocols.
  • Strong communication and problem-solving skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong attention to detail and customer-centric mindset.
  • Basic understanding of scripting languages (e.g., Python, PowerShell) or coding is a plus.
  • Understanding of cybersecurity practices

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportCyber SecurityScriptingHardware SupportInternal DocumentationOperating SystemsNetwork ProtocolsNetwork SupportMicrosoft Dynamics CRMProduct SupportWindows PowerShellPython (Programming Language)SalesforceJIRAServiceNowZepto

Other Skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Communication
  • Multitasking
  • Detail Oriented
Are you interested?

Customer Support Related jobs

See more Customer Support jobs