Account Manager at Sourcefit

Position Summary

The Account Manager is responsible for managing and expanding a portfolio of customer accounts. This role involves acting as the primary contact for clients, processing orders, coordinating with internal teams, resolving issues, executing campaigns, and driving sales growth through effective relationship management and strategic planning.

Job details:

• Work from home
• Monday to Friday | 6 AM to 3 PM (Manila time)
• *Following Australian Public Holidays

Responsibilities

• Manage Customers:
• Act as the main point of contact for assigned clients.
• Communicate effectively to enhance the customer experience.
• Build and maintain strong relationships to encourage repeat business.
• Handle Orders:
• Process daily orders for hardware and services accurately and promptly.
• Coordinate Internally:
• Collaborate with service teams to meet customer expectations and ensure seamless service delivery.
• Resolve Issues:
• Address and resolve customer complaints to ensure satisfaction and retention.
• Run Campaigns:
• Execute client campaigns, including copper disconnections and inbound/outbound initiatives.
• Manage Contracts:
• Renew and expand contracts with a focus on customer satisfaction and revenue growth.
• Increase market share by promoting our range of products and services.
• Sales Planning:
• Plan sales activities and accurately forecast your sales pipeline.
• Maintain and update customer information in Zoho CRM.

Qualifications

• Experience:
• Minimum of 5 years in an account management role, preferably within the telecommunications industry.
• Skills:
• Excellent English communication skills, both spoken and written.
• Sales-driven mindset with a proven track record of meeting or exceeding targets.
• Technical background, preferably with VOIP, Hosted Voice, 3cx Virtual PABX, Internet, and Data Products.
• Other:
• Ability to clearly explain technical products and services to customers.