Senior NetSuite Support Specialist

About Our Client
Our client is a US-based independent NetSuite advisory practice, helping businesses streamline operations and maximize their potential. They specialize in working with clients across industries such as manufacturing, software, retail, wholesale distribution, services, and financials. Their focus is on delivering exceptional support and guidance to ensure clients achieve their operational goals efficiently and effectively.

A Great Fit If You Are:

• A professional who not only gets things done but genuinely cares about delivering impactful solutions and building strong, empathetic relationships with clients.

• Someone who demonstrates integrity by being honest, transparent, and reliable.

• Someone who takes initiative and anticipates needs.

• Energized by working in a core team where your efforts make a noticeable difference and are celebrated.

What Youll Do:

• Act as a trusted advisor and NetSuite consultant, delivering high-level support and innovative solutions to clients across a variety of industries.

• Lead client presentations confidently, handling real-time troubleshooting and system demonstrations.

• Research and resolve complex NetSuite issues to optimize client satisfaction and system performance.

• Work collaboratively with clients over calls, providing step-by-step guidance to resolve issues.

• Demonstrate best practices in using the NetSuite system, ensuring clients follow through and understand usage.

• Assist in configuring and customizing NetSuite to meet diverse client needs.

• Coordinate with internal support teams to escalate and resolve critical client issues.

• Maintain comprehensive documentation of client issues and solutions for future reference.

• Provide training to clients, ensuring they understand best practices and maximize system usage.

What Were Looking For:

• Proven track record of at least 5+ years in NetSuite support or related roles.

• Deep understanding of NetSuite modules, workflows, scripting, and customization tools.

• Strong analytical skills to diagnose and resolve issues effectively.

• Excellent presentation and communication abilities with senior-level stakeholders.

• Quick learner with a proactive approach to handling challenges.

• A collaborative mindset to thrive in a fast-paced environment.

Work Hours: 9 AM to 6 PM Eastern Time (ET).

Location Requirement: Only applicants residing in the Philippines will be considered.