Cloud Site Reliability Engineer

Business Summary:

The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!

Responsibilities:

• Troubleshoot complex problems, provide software fault diagnosis, resolves operational issues, and interact with vendors and Deltek’s Engineering, Consulting, and Customer Care teams.
• Manage SaaS server/storage deployments including promotion process, image management, data transfers, backup/restore, HA/DR
• Assist with any virtual server maintenance and software upgrades for Cloud Products, including service packs, patches, hotfixes, and security configurations with minimal software downtime
• Strive to provide 100% service uptime by monitoring system stability and performance to ensure system availability, reliability, and usability
• Provision assistance to new SaaS customers by including but not limited to implementation of new databases & schemas, configuring application and report servers for Cloud Products.
• Perform customer-initiated service requests that include performing database restores, customer environment creation, administering functionality and effecting SaaS administration changes.
• Identify areas that require automation or scripting to perform recurring tasks in a more efficient way
• Work with the SaaS Operations infrastructure team to implement and perform system upgrades via automation software.
• Monitor system resource utilization, errors & alert trends for problem management and capacity planning
• Execute database management (mirroring, replication, backups, and disk space) and tuning activities/procedures.
• Document system architectures, systems configurations, and technical operational processes and policies
• Help share knowledge and expertise with team members who would need help or training to support Cloud Products.
• Create and implement monitoring, procedures, tools, and standards related to system and application security (e.g. intrusion detection, denial of service, configuration change, cross-site scripting, SQL injection, OS patching, etc.)
• Other tasks that will be needed and appropriate for business support.