Job description

Purpose Of The Role

Functions as the expert technical point of contact in global client implementations.

Main Responsibilities

Provides support on pre-sales meetings as SME; provides documented recommendations and summarizes as necessary
Build the OBT in line with customer expectations
Provide implementation coaching to OBT setup teams
Coordinate other technical resources on the project
Attend and lead OBT Technical workshop for each new implementation
Collaborate with Global Product Owners to provide local expert knowledge with input to product development; Attend supplier meetings
Provide regional CR & issue management
Performs product testing
Define and communicate standards and best practices in line with CWT requirements
Working knowledge of technical applications used by client implementation function

Qualifications

Experience & education:

Experience

Bachelor’s Degree in IT or equivalent experience
3-5 year of experience supporting OBT implementation from front end to site setup

Knowledge, Skills And Abilities (KSAs)

Strong organization and time management skills
Ability to work within a multicultural environment
Strong presentation, interpersonal, and communications skills; able to present ideas and results clearly and effectively; able to influence client decision making; ability to communicate effectively with leadership
Strong working knowledge of technical applications used by client implementation function

Required profile