Job description

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CPT-7126 Telehealth Virtual Assistant (Bilingual and Non-bilingual)

REQUIRED SERVICE: (Telehealth) Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior/Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 7am to 7 pm or 8am to 8pm
SHIFT DAYS Monday to Friday 3-day 12-hours shift; with the rest of hours during Saturday or Sunday
Number of VAs: 10-15

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English and/or Spanish
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A

We are seeking a highly organized and detail-oriented Virtual Assistant to provide administrative support for our multispecialty medical practice. The ideal candidate will be responsible for managing patient appointments, answering inquiries, and handling various administrative tasks.

Responsibilities

Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
Patient Communication: Answer incoming calls, emails, and texts from patients.
Patient Intake: Collect patient information and prepare for telemedicine appointments.
Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
Payment Assistance: Lead patients to process copays and insurance payments.
Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.

Qualifications

Strong organizational and time management skills.
Strong and excellent customer service skills.
Excellent verbal and written communication skills.
Proficiency in using medical practice management software (Athena) - nice to have
Experience with insurance verification and prior authorization processes. - nice to have
Ability to multitask and prioritize tasks.
Proficiency in Spanish and/or English.