Payment Operations Specialist for Kurdistan - Remote

The Payment Operations Specialist plays a critical role in ensuring the seamless processing of deposits and withdrawals, as well as conducting thorough fraud checks to protect our players and the company. This role requires meticulous attention to detail, the ability to make quick and accurate decisions, and a commitment to providing a smooth and secure transaction experience for our users. As a Payment Operations Specialist, you will be the frontline defense against fraudulent activities, working closely with other team members to monitor, review, and resolve transaction issues. Your efforts will directly impact the satisfaction and trust of our player base, ensuring they have a positive and secure gaming experience. This position demands a high level of integrity, analytical skills, and the ability to work independently while managing multiple priorities in a fast-paced environment.

These are your responsibilities:

• Check if player withdrawal requests should be approved based on internal rules.

• Approve manual deposits and withdrawal requests of players.

• Correct player balances and fix potential transaction problems.

• Monitor player behavior and transaction history, running fraud and risk checks based on guidelines.

• Resolve various incidents related to fraud and payments.

This is what we expect from you:

• Ensure a smooth experience for players depositing or withdrawing.

• Resolve new withdrawal or deposit requests in real-time.

• Respond and resolve fraud request checks promptly.

• Exercise good judgment in various situations.

• Maintain a realistic balance among multiple priorities.

• Resolve incidents efficiently, minimizing player impact.

• Work independently on projects, handling a variety of tasks and confidential matters with discretion.

This is what we require from you:

• Knowledge of MS Office applications (PowerPoint, Word, Excel).

• Excellent written and verbal communication skills.

• Ability to communicate effectively with different levels of hierarchy.

• Fluency in English, Arabic and Kurdish.

• 1-2 years of related experience is desirable.

This is why you should choose us:

• Fully remote

• Competitive salary packages and bonus programs

• Profit sharing

• Career growth and development

• Multicultural team

Meet Dusan – your manager

Hi there, I’m Dusan, the enthusiastic leader of our dedicated team. I thrive on tackling new challenges and finding practical solutions to drive our team forward. Learning is my passion, and I value proactive and analytical thinkers who bring fresh perspectives to the table. When I'm not leading the team, you'll often find me immersed in epic fantasy novels or exploring virtual worlds through video games. I welcome internal discussions on improving our processes and resolving issues. However, when urgent situations arise, I expect prompt action and adherence to instructions to minimize exposure.

Meet your team

Step into a team of seasoned professionals who have been the heartbeat of our operations for 3 to 7 years. With a shared passion for excellence and a deep understanding of payment processing, internal fraud detection, and risk management, they're the backbone of our success story. United by a bond forged through years of collaboration, they bring a wealth of experience and insight to the table. Having operated as a tight-knit unit for the past year, they're ready to welcome you into the fold and collectively elevate our financial operations to new heights.

Application Process

1. Submission of Application:

Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position.

2. Psychometric Testing:

Shortlisted candidates will be invited to participate in two psychometric tests. These tests are designed to assess various aspects such as cognitive abilities, personality traits, and aptitude relevant to the role.

3. Interview Stage:

Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse team, including the hiring manager and relevant stakeholders. During the interview, candidates will have the opportunity to discuss their experiences, skills, and motivations in further detail.

4. Final Decision:

Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.

We look forward to receiving your application and embarking on this journey together at Multiverse.