Salesforce Administrator Manager

Position Summary

The Salesforce Administrator Manager works with all aspects of the university’s user management including support tickets, training, and designing solutions with user satisfaction as a top priority to ensure the Salesforce user experience is exceptional. The incumbent will bring their expertise of the Salesforce platform to support  not only our current setup and our business objectives, but to also  quickly identify areas of improvement.

The manager supports and leads change management and governance, as well as communicates, prioritizes, and manages all aspects of Salesforce Administration. Additionally, also supports the Associate Director with indirect leadership of the Salesforce Administration team. The incumbent works with stakeholders at all levels, and translates technical information into layman’s terms, clearly explaining design options and their potential impact.

Essential Functions:

• Support with all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Implement Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Lead and coordinate change management activities for Salesforce releases and updates, ensuring minimal disruption to end users and maximizing new feature adoption.
• Manage the Sandbox environment.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Oversee data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Create and manage continuous learning for users, providing resources, updates, and training to maximize user capability, adoption, and engagement with the platform.
• Oversee the creation, organization, and updating of Salesforce technical and process documentation, ensuring resources are accessible and relevant for end users and administrators.
• Management of integrated applications and third-party suppliers including AdobeSign and SMS360.
• Display a commitment to deliver systems in a timely manner according to business need.
• Proactively work to provide solutions to challenges as they arise.
• Manage user support tickets.
• Lead efforts to identify, recommend, and implement continuous improvement initiatives within the Salesforce ecosystem, fostering a culture of innovation and forward-thinking solutions.
• Partner with leadership and teams on platform enhancements and troubleshooting to ensure seamless alignment across all Salesforce initiatives.
• Indirectly lead, mentor, and coach the Salesforce Administrator team and support with task delegation and leadership in the absence of the Associate Director.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree in computer science, information technology, network administration, or related field, required.
• Minimum of six (6) years of Salesforce.com platform experience; or equivalent combination of education and experience.
• Minimum of four (4) years as a Salesforce.com Administrator preferred.
• Salesforce Administrator Certification preferred (Advanced).
• DevOps/release management experience preferred.
• Experience in change management and governance preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Must possess a positive and proactive attitude to platform enhancements.
• Ability to liaise with stakeholders at all levels and be available and responsive to questions; able to translate requirements into technical solutions.
• Knowledge and skill in implementing Salesforce configuration changes.
• Understanding of basic triggers/Apex code knowledge.
• Strong written and verbal communication skills.
• Ability to participate as an active team member of the team and organization and work toward a common goal.
• Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Advanced Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook and solid working knowledge applications used for salesforce applications: Salesforce Web Services API’s; Force.com SOAP and REST-based Web Services API’s, the Bulk API and the Metadata API. Working knowledge of Salesforce data tools e.g. Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE. Experience in Visualforce/Apex development.
• Strong understanding of Salesforce best practices, design patterns and functionality, as well as ability to build custom apps and objects, formula fields, workflows, custom views and other content of intermediate complexity.
• Strong analytical skills with ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
• Advanced interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community. Ability to communicate effectively orally and in writing, including translating technical language to a non-technical nature and successfully train end-users.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.

Location: Remote

Travel: No Travel Required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.