Property Manager

This is a remote position.

Our Clients are a modern, pioneering estate agency, offering sales, lettings, management, and construction services across  London.

Job Purpose: To effectively manage a portfolio of high-net-worth clients and tenants, ensuring exceptional service delivery and compliance with industry standards. This role requires a proactive, organized, and detail-oriented individual who can thrive in a fast-paced environment.

Requirements

Key Responsibilities:

• Property Management:

• Overseeing a portfolio of high-value residential properties.
  
• Arranging property inspections and generating detailed reports.
  
• Coordinating maintenance and repairs, liaising with contractors and tenants.
  
• Managing tenancy agreements, renewals, and terminations.
  
• Handling rent collection and ensuring timely payments.
  
• Resolving tenant queries and complaints promptly and efficiently.
  
• Ensuring compliance with landlord and tenant legislation, including ARLA Propertymark regulations.
  

• Client Relationship Management:

• Building and maintaining strong relationships with high-net-worth clients and tenants.
  
• Providing excellent customer service, addressing concerns, and exceeding expectations.
  
• Proactively communicating with clients and tenants on property-related matters.
  
• Handling tenant referencing and credit checks.
  

• Administrative Tasks:

• Managing property files and documentation.
  
• Preparing and processing invoices and expense claims.
  
• Assisting with marketing and advertising properties.
  
• Supporting the directors with various administrative tasks as needed.
  

Essential Skills and Qualifications:

• ARLA Propertymark qualification (or equivalent).

• Proven experience in property management, preferably in the high-end residential sector.

• Strong understanding of landlord and tenant legislation.

• Excellent organizational and time management skills.

• Strong written and verbal communication skills.

• Proficiency in property management software.

• Ability to work under pressure and meet deadlines.

• Problem-solving and decision-making abilities.

• A proactive and self-motivated approach to work.

 • A high level of attention to detail.

Desirable Skills:

• Experience working with high-net-worth clients.

• Negotiation and conflict resolution skills.