Quality Assurance (QA) Manager

Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

We are looking for a Quality Assurance Manager to oversee all aspects of Quality Assurance at Zip, from setting up test strategies and processes to managing qualification of product releases to building a world class QA team. This role is a hybrid role based in our San Francisco headquarters.

You Will

• Develop a deep understanding of the product, both from a customer’s perspective and its underlying technical principles and architecture

• Setup, run and be accountable for the QA team’s strategy, OKRs, and day-to-day operations, including:

  • Manage the smoke test & regression test executions for twice-a-week releases. Ensure process efficiency and minimal regressions going into production

  • Improve test coverage through developing comprehensive test cases for new features, conducting corrective actions on bugs/incidents, regularly reviewing and refining existing test cases, and exploratory testing

  • Partner with various product team EMs, PMs, and TLs to have a strong understanding of product roadmap & timeline, properly manage test case development & quality, and ensure efficient collaboration and prompt communication

  • Partner with Infra and Product engineering teams to improve test environments, test automation, and release process

• Manage the QA team which comprises both US and India members:

  • Coach and grow team members. Establish high-quality standards (e.g. test cases, RCAs, general documentation) and a strong sense of ownership

  • Attract and hire top talent 

  • Ensure the QA team is healthy and motivated and avoid burnout

• Be a strong advocate for quality best practices and help the company incorporate them with rigor

Qualifications

• 5+ years of experience in quality assurance

• 2+ years of experience managing high-performing QA teams

• Proven track record of attracting & hiring top talent

• Experience managing offshore QA vendors

• Hands-on experience with test case development, execution, and project planning

• Strong knowledge of QA methodologies, tools, and industry best practices

• Knowledge of industry standard test automation tools and CI/CD 

• Experience working in agile teams with multiple releases per week

• Extreme attention to detail and thoroughness

• Excellent leadership, communication, and interpersonal skills

• BS or higher in Computer Science, Engineering, or a related field

• Ability to work in person on a weekly basis in our San Francisco headquarters

Nice to haves

• Experience in SaaS or FinTech industry

• Experience with Payments

• Hands-on automation experience

• Experience working at a small company with diverse responsibilities

The salary range for this role is $180,000 - $210,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈  Start-up equity

• 🦷  Full health, vision & dental coverage

• 🍽️  Catered lunches & dinners for SF employees

• 🚍  Commuter benefit

• 🚠  Team building events & happy hours

• 🌴  Flexible PTO

• 💻  Apple equipment plus home office budget

• 💸  401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!