Solutions Architect, Enterprise

Job Posted: 11/27/2024

Location: Americas

Hi there!

We’re looking for a Solutions Architect, Enterprise to join our Sales team at Zapier. As a senior leader on our team, you’ll define and oversee large-scale, high-complexity technical solutions that have a transformative impact on our enterprise customers. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction.

You’ll be selling a product that is consistently a preferred choice in the market, and as an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration.

🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers.

🏁 Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort.

🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

Things You’ll Do:

• Strategic Leadership: Through a consultative approach, design and oversee high-complexity, organization-wide technical solutions that meet the needs of enterprise clients.

• Executive Collaboration: Partner with customer executives to advise on automation strategies, presenting insightful and impactful solutions that align with their business vision.

• Technical Innovation: Drive industry-specifc initiatives and develop scalable frameworks for Zapier’s enterprise offerings.

• Mentorship & Development: Help set the strategic vision for the Solutions Architecture team, mentoring L2-L4 architects and establishing technical standards.

• Resource Management: Oversee multiple technical initiatives and allocate resources to deliver on strategic priorities.

• Cross-Departmental Influence: Collaborate with Zapier leadership and key internal teams to drive technical advancements and scalable automation solutions.

About You:

• Experience: 8+ years in architecture, with deep experience across the full customer lifecycle at technical B2B SaaS companies.

• Technical Mastery: Expertise in APIs, integrations, automation at scale, and emerging technologies. You’re proficient with Zapier’s platform and can communicate its value with authority. You have the ability to learn and effectively communicate complex technical concepts to both technical and non-technical stakeholders, helping them understand how Zapier integrates into their ecosystems.

• Solution Design Expertise: Proven track record of designing, presenting, and implementing organization-wide technical solutions for high-value clients.

• Executive-Level Engagement: Skilled at building relationships with C-suite stakeholders and guiding strategic conversations around automation.

• Leadership Excellence: Experience mentoring architects, leading large-scale projects, and defining technical standards.

• Innovation & Impact: Demonstrated ability to lead industry-first initiatives and shape technology strategy for enterprise customers.

• Visionary Thinking: Ability to set long-term strategic directions for both customers and internal teams, driving transformative impact.

• Cross-Functional Collaboration: You work seamlessly across teams, partnering with and influencing Growth, Engineering, and Product teams to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap.

• Proven Success in Sales: You’ve demonstrated success in closing 6-7 figure software deals and can quickly develop and maintain relationships with executive stakeholders, ensuring that sales and technical integration efforts align with business goals.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.