Lead Consultant - Salesforce Cloud

About Us:

RafterOne is the bridge between brands, their consumers and Salesforce, optimizing every touchpoint in the customer journey with end-to-end cross-cloud commerce solutions. RafterOne evokes strength, reliability, quality, and attention to detail. We represent the spirit of connection – not just in the solutions we design and build for our clients, but within our culture, too. Rafters, as we are fondly addressed, exemplify collaboration, leadership, and of course, unity. We are more than the sum of parts, working together to achieve a common goal, set a new standard, and raise the bar of excellence in all we do.

RafterOne is searching for a sharp, motivated Salesforce expert to join our team as a Lead Consultant to primarily lead and support our Service Cloud implementation projects. In this role, you’ll collaborate with clients to analyze business requirements, design Salesforce solutions, and manage implementation for a declarative development standpoint. You’ll partner with our industry-leading team of Solutions Architects, Developers, and Technical Architects to solve complex problems and deliver best practice Salesforce implementations and enhancements to your clients.

Job Responsibilities:

• Serve as a SME by providing technical and industry expertise with Salesforce Service Cloud.
• Configure and support the implementation of other core Salesforce Cloud solutions, including Sales Cloud, Experience Cloud and Field Service.
• Build strong relationships with internal and external teams.
• Provide consultative business and technical support to clients
• Facilitate business process reviews to identify client business needs and document functional requirements.
• Actively participate in requirement grooming and refinement discussions to document user stories and then translate into Salesforce design, leveraging best practices.
• Service as a stream lead in project implementations creating technical specifications and delegating build tasks as appropriate, with ultimate responsibility for project deliverables and quality of build.
• Effectively manage all aspects of project and client communications, including relationship management with various client stakeholders.
• Create and deliver end user training and project documentation.

• Deep understanding of Salesforce administration required with a strong focus on Salesforce Field Service.
• Refined ability to understand and assess how business processes can be improved using Salesforce.
• 4+ years of experience managing an advanced Salesforce instance required.
• Exposure to multiple Salesforce instances.
• Service and/or Sales Consultant certification. Fields Service and Experience Cloud certification a plus.
• Operational or analysis expertise in sales, service, and field service.
• Excellent problem solving, client-facing and project leadership skills.
• Must have strong documentation and written communication skills.
• Must be able to operate as part of a project team in fast paced, deadline driven engagements.
• Travel to client sites or other relevant events as needed (up to 25% travel).

RafterOne is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States or Canada.