Build your future with Sovos.
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
The Work You'll Do
The Software Support Analyst I provides technical support on regular production issues, processes and procedures; resolve product and service concerns and/or opportunities by utilizing product knowledge and organization acumen. Support clients on multiple products and/or functions (confined to Sales, Use & VAT). Develop relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions
More Specifically, You Will
- Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine Level 1 issue resolution
- Assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported
- Effectively troubleshoot, replicate and leverage existing workarounds as needed and in interim to ensure client service
- Document and communicate the results to internal and external users
- Identify user needs and requirements to existing and proposed system issues; document user requirements thoroughly via the client portal
- Maintain appropriate record of resolution through the CRM system
- Use Knowledge Management database to locate solutions to issues
- Ensure case notes thoroughly detail the problem and resolution are comprehensive of the issue and are documented professionally
- Stay current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings
- Remain proficient on operating systems, operations acumen, and daily operations
- Perform other related duties as assigned
- Act with integrity and demonstrates ethical behavior in all matters with all stakeholders
- Take full responsibility for ensuring internal and external customer satisfaction
- Demonstrate initiative, drive and determination to achieve results, success and growth
- Maintains a high level of energy, enthusiasm, engagement and commitment to action
- Develop trust and models open, candid, respectful communication and collaborative teamwork
- Demonstrate a high degree of self-awareness and commitment to personal development and learning
What We Need From You
- Tax Technology experience is plus
- Proficiency in English (both written and spoken) is mandatory
- Equivalent technical training & experience in client relations
- Basic working knowledge of business operations
- Should be developing skills in the following areas:
- Troubleshooting and Analysis
- Technical
- Problem Solving
- Communication – Verbal & Written
- Negotiation
- Leadership
- Analytical
- Time Management
Essential Job Functions
- Interact effectively with teammates, colleagues and customers
- Comprehend and communicate complex concepts
- Concentrate, analyze and resolve complex problems
- Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Benefits
- Uncapped Commission Plans
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognised Training and Development programs
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
