Manager of Imaging Service

Overview:

We are hiring a Manager of Imaging Services who will report to the Vice President of Service and will oversee the Imaging Product Support Specialist as well as Imaging Depot operations and personnel. This position will require travel throughout the United States as well as international travel.

FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.

Responsibilities

• Manage the daily activities of the Product Specialist team consisting of 5+ employees.
• Oversee depot operations both internally as well as external depot vendors.
• Resolve general and escalated product and customer issues in the Americas.
• Provide direction to service personnel on resolving installation and/or repair problems.
• Monitor critical accounts to accomplish quick and effective problem resolution.
• Measure product and product upgrade performance against benchmarks and improve product field performance.
• Disseminate essential product information and maintain technical communication to all service and support personnel.
• Recognizes technical gaps and proactively pursues solutions for the team.
• Attend training classes (locations throughout the world), to stay current on both new and existing products.
• Provide sales assistance in demos and/or customer visits as needed.
• Perform related duties as assigned by manager.

 Required Skills/Education

• Ability to communicate with vendors and internal & external customers in an efficient and professional manner.
• Outstanding customer relations skills
• Excellent problem-solving and decision-making skills
• Highly developed interpersonal skills and ability to work with others.
• 10+ years experience supporting technical service groups.
• Driver personality that leads and takes charge of projects and situations.
• Demonstrated problem-solving and decision-making skills. 
• Ability to achieve corporate and departmental goals by effectively managing direct reports.
• Ability to accurately evaluate internal staff and provide feedback to management.
• Possess necessary skills/attributes to include excellent customer communication skills (both verbal and written
• Requires a valid state driver's license (Real ID compliant), and passport.

 Desired Skills

• Outstanding communication, interpersonal and leadership skills.
• Excellent organizational and time management skills.
• Ability to work with cross functional teams.
• Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
• Understand and embrace importance of communication and its role relative to the customer.
• 5+ years managing a service team.
• Experience with CRM systems (Astea, Salesforce, etc.) 

Salary and Benefits: 

• Up to $125,000 depending on experience
• Bonus eligible
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

 EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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