Oracle Lead Support Analyst

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

 Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Lead Support Analyst to join our Oracle Enterprise Transformation team!

Your Responsibilities:

• Provide work direction to both on-shore and off-shore resources
• Serve as the liaison between support resources and business teams ensuring consistent support best practices are followed
• Establish and maintain support service level agreements and key performance indicators
• Coordinate quarterly releases across the organization

You Must Have:

• Experience managing and providing work direction to offshore resources
• Experience leading or participating in a support organization
• Experience leading or participating in system testing and defect resolution management
• Strong communication skills being able to work with all levels from executives to analysts
• Experience leading in a fast-paced environment

We Would Also Prefer:

• Oracle or similar ERP system support experience
• Project management experience
• Jira experience

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.