Operations Implementation Manager

About the role
As the Operations Implementation Manager your collaboration skills are important to ensure optimal efficiency within New Business Initiatives. You will be supporting the operations functionality of new practice builds, practice relocations, the closing of practices as well as the merging of existing practices. You will also be supporting offices that have recently partnered with MyEyeDr through integration. You will conduct strategic analysis of the operations business processes to identify areas of opportunity and develop strategies and propose solutions.  You will support multiple activities simultaneously and be a part of the implementation of scalable SOPs and operational procedures.  Though this role does not have direct reports, you will be expected to support change through influence and build strong collaborative relationships with cross-functional partners to execute on a unified outcome.  This role will report to the Director, Internal Operations.

This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices.

You Will

• Collaborate with the Program Manager, Internal Operations, on support items for new (De Novo) MyEyeDr practices.
• Execute comprehensive project plans outlining key milestones, timelines, and resource requirements for relocating and merging/closing MyEyeDr offices.
• Lead the cross-functional partnership to plan and execute logistics for the timely delivery and setup of inventory, fixtures, and equipment for relocating and merging/closing offices as well as providing any support needed for De Novo offices, as well as identifying any need for procurement.
• Oversight of the creation and maintenance of pre-built kits that contain supplies, marketing materials, or other items for procurement for all functional projects.
• Drive the partnership with regional leadership and various departments to manage all functional areas of the business related to setup, relocation, or closure of an office.
• Develop and maintain regular progress reports and provide regular updates to project stakeholders as required.
• Support the development and execution of integration plans for partnering offices to ensure smooth transition of people, processes, and systems.
• Identify gaps in workflows, technology, or staffing and provide solutions to optimize office operations, in partnership with Field Leadership across all projects.
• Maintain field facing resources to support on-site readiness of each project.
• Perform additional duties assigned to support and evolving and dynamic organization.

About You

• Bachelor’s degree in business, operations management, or related field, or relevant work experience required.
• PMP or other relevant project management certifications preferred but not required.
• 5+ years of experience managing office integrations, relocations, or other related operational projects.
• 3+ years of experience in project management, ideally within a fast-paced, dynamic environment.
• Intermediate knowledge of project management systems – Smartsheet, Asana, etc. is desirable.
• Ambitious, self-starter able to multi-task and effectively manage priorities and able to reprioritize as necessary to align with current business objectives.
• Demonstrated ability to support multiple high-impact projects concurrently with cross-functional dependencies.
• Strong ability to act as a liaison between the field organization and home office departments to ensure objectives are met without disruption to patient care.
• Ability to drive consensus and align stakeholders to deliver strategic objectives.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.