Bilingual Customer Support (Arabic&English)

Location: Athens, Greece (Remote Work from Home available for local candidates in Greece)
Relocation Package: Yes (for candidates relocating to Athens)
Experience: B2B Cloud Services experience required

Job Description:

We are seeking an Arabic Speaking Customer Service Representative to join our team in Athens, Greece. In this role, you will be responsible for delivering exceptional customer support to our Arabic-speaking clients, focusing on providing solutions and assistance related to our B2B cloud services. The ideal candidate will have experience in B2B environments, with a strong understanding of cloud-based products and services.

Key Responsibilities:

• Handle inbound customer inquiries in Arabic via phone, email, and chat.
• Provide troubleshooting support and assistance to customers using our B2B cloud services.
• Resolve customer issues, escalate technical problems when necessary, and follow up to ensure timely solutions.
• Assist customers with understanding the full range of our cloud services and how they benefit their business operations.
• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Work closely with the technical team to escalate and resolve more complex technical issues.
• Contribute to maintaining a high level of customer satisfaction and meeting performance metrics.

Salary and Benefits:

• Competitive salary based on experience.
• Private Health & Life Insurance.
• Performance-based bonus (details to be provided).
• 25 days of annual leave.
• Meal Voucher: 50 per month for all projects.

Contract and Working Hours:

• Contract Type: Permanent contract.
• Working Hours: Full-time role (40 hours per week, 8 hours per day, 5 days per week).

Relocation Package:

For candidates relocating to Athens, we offer the following assistance:

• Accommodation: 2 weeks of hotel accommodation upon arrival in Athens.
• Flight Ticket: Fully reimbursed flight ticket within the EU.
• Airport Pickup: Assistance with transportation from the airport to the hotel.
• Real Estate Agency Fee: Support with housing through a local real estate agency.

Work-from-Home Information:

• For Relocated Employees: Work-from-home is available once you are based in Athens.
• For Local Greek Candidates: If you are located in Greece, you may be eligible to work from home immediately.

What We Are Looking For:

• Fluency in Arabic (native or near-native level), with excellent communication skills.
• B2B Cloud Services Experience: Previous experience in a customer service role supporting B2B clients, specifically within the cloud services industry, is required.
• Strong troubleshooting skills and the ability to resolve technical issues.
• Ability to communicate complex technical concepts in a clear, understandable way.
• Excellent interpersonal skills and a customer-focused mindset.
• Prior experience in a customer service, technical support, or client-facing role is preferred.
• Ability to work in a fast-paced environment and meet performance targets.

Relocation Information:

Candidates relocating to Athens are expected to work on-site for the first 3 months before considering remote work options. Once relocated, employees will work from the Athens office for an initial period and may be eligible for work-from-home arrangements thereafter.

If you are passionate about customer service and have experience in B2B cloud services, we would love to hear from you. Join our team and make a difference in the customer experience!