GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
Job Summary
We are currently seeking an experienced People Manager, who will play a pivotal role in leading the development and overall performance of both Senior and Junior Learning Administrators globally, who provide administrative and operational support for any type of Learning intervention.
This role will primarily involve remotely managing and leading a global team working across multiple programs within the same client account. The role holder will work in partnership with Account Directors, Account Managers, Program Managers, peer level Learning Administration People Managers and nominated Client Stakeholders to ensure all services that are delivered meet or exceed the client agreed service levels. The role will also involve working with colleagues to identify additional client opportunities to drive the business forward as well as ensuring our internal Operating model remains commercially viable. You will also support the Global Learning Program Manager in reporting and updating on the progress of the operational elements of each of your team members, insuring they meet internal targets and deliverables.
To excel in this role, you will be an excellent leader and will have experience in managing staff of different disciplines to produce strong results, in a timely manner. You will also be able to develop efficient strategies and tactics to improve the ways of working, encouraging efficiencies and provide innovative solutions internally and externally. You will need to be confident in managing a team and delegating tasks to Senior and Junior Learning Administrators, taking initiative to problem-solve perceived risks, and managing expectations of both internal and external stakeholders.
Qualifications
As an integral part of our team, you will work alongside other People and Program Managers and their direct reporting teams, to ensure the successful delivery of our clients' Learning and Training Event portfolio. Key responsibilities include:
- Cascade and implement Program Team objectives, goals, and timelines, ensuring the teams ways of working, and project/program delivery processes are delivered accordingly.
- Implement global and regional ways of working, policies, procedures, and processes to ensure collaboration and the reduction of siloed behaviour within your direct reporting team and your project teams.
- Understand the unique requirements for each event, holding a holistic view on how they inter-connect and impact on each other and other teams and stakeholders.
- Build strong relationships with external stakeholders and seek external input into decision making processes.
- Manage and communicate effectively with senior client and internal stakeholders.
- Work with other program or people managers to identify, resolving and escalating risks with internal management and key customer stakeholders, with a key focus on implementing changes to performance and ways of working to mitigate any future repeats
- Support the Global Learning Program Manager in continually reviewing / improving all operational workflows - policies, procedures, processes, ways of working, guidelines, and other business-related documents as defined by GP Strategies or the customer
- Provide consistent, updated data and information to your Global Learning Program Manager in the production of Management Intelligence associated with the performance of the services being delivered.
- Leadership of the nominated resources, ensuring the highest quality of services are delivered to the customer as per local needs/regulatory requirements, to include leading the Quality Assurance activities
- Manage and develop this team as part of a shared service environment
- Ensure team members are effective, efficient, and diligent in meeting organisational and programme goals
- Model and maintain a work environment that supports GP Strategies’ core values, vision and, missions
- Promote a team climate that values accountability, 360-degree feedback, and transparency, as well as a culture that encourages shared learning and professional development
- Ensure the use of effective human resource management practices throughout the team, including the recruitment, selection, onboarding, supervision, performance management, compensation, career pathing, and professional development of team members
- Mentoring and supporting the professional development of your direct reports
Experience
Person Specification:
Essential
Desirable
Experience of working in a global capacity (across regions / time zones)
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Previous Line Management experience (minimum 3 years)
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Strong Stakeholder / Relationship Management
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Ability to make appropriate financial and customer service decisions
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Advance knowledge with Zoom, Microsoft Teams and Microsoft Office
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Ability to have a forward-thinking approach, anticipating challenges and mitigating them before they occur
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Exceptional communication skills, including expectation setting and providing clear, concise updates
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Excellent organizational skills with a customer focused approach
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Ability to prioritise and manage a range of tasks / people simultaneously
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Efficient and organised with strong attention to detail
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With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.
Primary Location
HK-HK-Hong Kong
Job
Project Management
Organization
HKG 203 GPS Hong Kong
Job Type
Full-time
Job Posting
Dec 10, 2024, 11:25:45 PM
