Senior Change Management Consultant (D365 or Telephony)

High performing team members, challenging projects and a great place to work! This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a publicly traded, global Microsoft services and solutions partner with a team of professionals that has a long history of successfully delivering award-winning Microsoft solutions, including being named the 2024 Worldwide Microsoft Partner of the Year Award for Analytics. Our culture of continual learning and innovation ensures that we remain committed to Microsoft’s long-term strategy.

What do we attribute our award-winning success to? The people we hire, of course! Our team members don’t join Quisitive for just a job. They come to Quisitive to contribute to something bigger than themselves – to be part of a high-performing culture, continue their infinite quest to learn, and deliver innovative and exciting solutions that make a real impact on our customers’ business. We strive to provide the tools and leadership that you need to be successful, and then we let you do what you do best!

It is a very exciting time of growth for our Customer Excellence Change Management team, and we are currently hiring a Senior Change Management Consultant to support user adoption of D365 or Telephony.  This role can be located anywhere in the United States.  

What will my role be?

We are currently seeking a Senior Organizational Change Management Consultant (OCM) that can drive solutions around people and processes that will transform a customer’s business and that make a significant impact on collaboration and productivity. Change Management responsibilities will be completed on a project basis. Focus of projects will include design and implementation of how people interact with Microsoft technology and/or process adaptation surrounding updates to technology within the Microsoft space.  

Client engagement responsibilities include

• Assess a client’s current state and understand the baseline of change needs
• Complete change management assessments, identify key stakeholders, and work closely with sponsors in defining project/initiative goals and success criteria
• Partner with clients, project managers and technologist in creating recommendations/solutions for change and implementing agreed upon solutions based on Microsoft and Quisitive best practices
• Design and deliver change management solutions based on potential need for communications, employee development, training, and governance
• Apply a structured methodology and lead change management activities within the defined scope of the project SOW 
• Design and facilitate Change Management Workshops created to help organizations understand how Microsoft tools can be successfully configured/rolled out so that business meets/exceeds defined goals
• Provide insight into new opportunities with the client based on knowledge learned during the engagement
  • Sponsorship Development
  • Manager and Supervisor Coaching
  • Employee Development
  • Organizational Development
  • Resistance Assessment and Management
  • Process (governance) Documentation, Development and Refinement
  • Creation of Early Adopter and/or Champions Programs
• Support change management at the organizational level

Project engagement responsibilities Include

• Partner with internal project manager and technicians in developing solid solutions to achieve success
• Lead Organizational Change Management (OCM) aspects of a project to include:
• Mapping milestones and tasks for project completion
• Advising project change and reasoning, if needed
• Leading Organizational Change Management workstream for self and sometimes OCM project team (larger projects)
• Work with internal management to ensure project health regarding OCM efforts

Individual engagement responsibilities include

• Communicate openly and honestly
• Listen and engage others with respect
• Build healthy relationships
• Work with people with a vast range of interests, capabilities, and personality
• Hold oneself accountable for own actions
• Lead self or small OCM project teams to achieve desired success
• Work well as an individual, as well as be a productive team member
• Work with integrity as all times

What's required?

At least 4 years change management consulting experience and 2 years of professional experience on D365 and/or Telephony projects.  Other required experience includes:

• • Knowledge of ADKAR methodology; PROSCI certification strongly preferred
  • Consulting change management experience required
  • Experience and knowledge of change management principles, methodologies, and tools
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Ability to strategically and tactically solution client needs
  • Possess a resilient and tenacious view to problem-solving while balancing respect for those in need
  • Ability to organize self and potentially small OCM teams on larger projects
  • Problem solving and root cause identification skills
  • Ability to work effectively at all levels in an organization
  • Ability to design/facilitate workshops and training sessions
  • Ability to design and implement User Adoption Plans
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools, and phases of the project lifecycle
  • Experience with large-scale organizational change efforts

We are looking for curious initiative takers to join our team, so if you are passionate about being a leader and working with smart people that are committed to accomplishing great things, then apply today!

No agencies or third parties, please.

US Citizens and those authorized to work in the US are encouraged to apply.  We are unable to offer visa sponsorships at this time.

About Quisitive

With significant growth since 2016, Quisitive is rapidly achieving our vision of becoming the premier, global Microsoft partner, and we continue to expand across the United States, Canada and India. Our teams have grown by diversifying our delivery model to include nearshore and offshore capabilities.  Within our growing Global Cloud Solutions business, we deliver technical business solutions through a portfolio of IP solutions aligned to industry or business function to accelerate customer business goals, and we deliver technical cloud solutions to help customers achieve their digital transformation goals. In addition, Quisitive has a portfolio of industry-focused solutions that address customer challenges in healthcare, manufacturing, state & local government, performance management, and payment processing.