Sr. Manager, Launch Operations

Who is Juniper?

Juniper is a dynamic creative agency that partners with some of the world’s most influential brands to bring groundbreaking merchandise to life. From iconic gaming studios to top-tier creators, we specialize in designing, producing, and launching innovative products that resonate with passionate fanbases across a range of industries.

At Juniper, we’ve built our reputation on a mix of creativity, strategy, and execution. Our “secret sauce” is driven by three core pillars:

Brand Strategy

Our strategy team is the heartbeat of everything we do. We’re deeply immersed in online culture and work side by side with creators to craft unique product strategies tailored to their brands. By blending qualitative insights with quantitative analysis, we create bespoke plans that drive both long-term brand growth and short-term store success.

Design

Innovation is at the core of our design philosophy. From custom apparel to quirky and unexpected products like talking plush toys, singing pianos, and even Wi-Fi-enabled lava lamps, our in-house creative teams push the boundaries of what merchandising can be. We also build custom websites from scratch to ensure that every creator’s store feels as unique as their brand.

Operations

Our operations teams bring it all to life. We manage every step of the process from inception to delivery, working closely with creators and their teams to launch hundreds of products each year. With a global network of over 100 partner factories and dedicated teams in China and the Philippines, we ensure that each product is manufactured, shipped, and delivered seamlessly to fans in over 50 countries worldwide.

What Are We Working Towards?

Looking ahead to 2025, Juniper is focused on rapid growth, aiming to double our client base and continue expanding our impact. We’re searching for individuals who are eager to embrace this challenge.

People who thrive at Juniper typically exhibit these qualities:

• A strong bias for action: We value a proactive approach—no task is too small, and no challenge is too big.
• A drive to improve: We are constantly seeking ways to elevate our work and refine our processes.
• Prioritization skills: The ability to manage competing demands and prioritize tasks effectively is key.
• Organizational prowess: Staying on top of multiple projects, channels, and stakeholders is essential.

At Juniper, you’ll find an environment that’s fast-paced, collaborative, and always evolving. If you’re excited about the opportunity to make an impact and grow within a creative powerhouse, Juniper could be the place for you.

To see some of our work, check out our product lookbooks (Apparel and Non-Apparel). 

The Role 

At Juniper, product launches are the cornerstone of our success. Speed, precision, and creator engagement are critical—getting the right products to market quickly with strong promotion from the creator is the name of the game. To make this happen, having a strong leader at the helm is essential. 

As the Senior Manager, Launch Operations, you will play a pivotal role in managing Juniper’s most significant launches. You will lead cross-functional teams across product, marketing, and operations to ensure every launch is delivered on time, on target, and with maximum impact.

Externally, you will serve as the primary point of contact for our creators, ensuring they feel fully supported throughout their launch journey. You will heavily focus on the most crucial phase—the initial product drop— ensuring it goes smoothly and successfully, even when challenges arise. In the face of uncertainty and complexity, your calm, solution-focused leadership will help navigate obstacles and chart the best course forward.

Beyond managing individual launches, you will own and continuously improve Juniper’s end-to-end launch process. By applying your expertise in project management, stakeholder alignment, and strategic communication, you will drive better outcomes for all of Juniper’s launches. You will balance the needs of different stakeholders, aligning short-term priorities with long-term success, and lead your team through change with a collaborative, results-driven mindset.

What you'll be doing

Launch Management 

• Oversee the full launch lifecycle Juniper’s largest clients, from onboarding to post-launch support, ensuring timely, high-quality deliverables.
• Lead cross-functional teams (Marketing, Product, Operations) to deliver on launches & meet client expectations, helping fill the gaps where necessary. 
• Track all launch-related activities to ensure they are on schedule, mitigating risks and resolving issues as they arise.

Client Management 

• Serve as the primary point of contact for high-priority clients, managing relationships with a mix of strategic decision-makers and day-to-day operational contacts.
• Build and maintain trust with clients by demonstrating a deep understanding of their needs, challenges, and goals.
• Protect client interests while balancing business objectives, ensuring both internal and external stakeholders are aligned.

Process Improvement 

• Drive continuous process improvement within Juniper’s launch process (both internal & external) by identifying inefficiencies or gaps in communication and implementing solutions.

You have: 

• 5+ years of experience in product launch management, project management, or a related field, ideally in a high-growth, tech, or consumer product environment.
• Proven experience in leading cross-functional teams to successfully deliver complex, high-stakes product launches.
• Experience managing relationships with external partners, such as influencers, creators, or agencies. A strong understanding of the creator ecosystem is a bonus. 

We have

• Competitive Compensation & Benefits: Including paid time off and a company-wide paid shutdown during the December holiday season.
• Remote-First Work Environment: Juniper has offices in Toronto and Vancouver, however we let employees choose what work setting works best for them. 
• Annual Allowance: An annual allowance to spend on fitness, home office setup, education, courses, or tech—among other things.

We know that experience comes in many different forms. If you feel you're a great fit for this role based on your skills, interests, and vision, let us know why.

Juniper is an equal opportunity employer composed of a group of authentic, genuine, and creative individuals. We want you to come as you are! If you are in need of an accommodation as part of the interview process please let us know when you apply. 

**Please note that only candidates who are selected for an interview will be contacted directly. We thank all candidates for their interest.