Strategic Account Specialist

Job Description: 

Position: Strategic Account Specialist

Location : Remote USA

The Strategic Account Specialist will be responsible for developing strategies to improve the effectiveness and overall value between CSIPay and key customer, vendor and partner accounts as assigned.  The Strategic Account Specialist will act as the focal point of contact with these accounts to define common goals, set strategic priorities and requirements, provide bidirectional communications and streamline process to achieve mutual value. 

Essential duties and responsibilities include:

• Positioning CSIPay as a partner that adds value to their businesses by leading and interacting with channel partners and processors with a high level of integrity and trust.
• Understanding accounts corporate initiatives to demonstrate how alignment with CSIPay drives value in a quantifiable way and how those initiatives may drive process or functional changes with the products and services CSIPay provides or receives.
• Expanding our relationships at all touchpoints within accounts including the executive level.
• Communicating with assigned accounts on a regular basis and respond to specific queries.
• Collaborate with CSIPay teams accordingly to understand and inform how internal and external changes will impact CSIPay and the accounts’ businesses.
• Act as the focal point of contact and liaison between assigned accounts and CSIPay teams including Product Integration, Support and Risk, etc.
• Ability to handle a large workload through strong organizational and time management skills.
• Understand the financial and resources aspects of each account and what those mean to CSIPay's short - and long-term objectives.
• Provide ongoing internal reporting and analysis to assist with accurate revenue recognition and forecasting by CSIPay management.
• Strong Excel to analyze end-of-month data and report key findings and KPIs to partners to drive informed decision-making. 
• Suggest product and process improvements that will increase mutual value for CSIPay and strategic accounts.
• Negotiating: Understand market and current pricing for payment processing solutions for each Channel Partner’s industry or their competitors to make pricing recommendations and create pricing proposals for their merchant base
• Strategic Agility: Assist with creating and helping to manage and execute both a strategic and tactical sales plan to guide and achieve Channel Partners’ Payment and SaaS revenue goals for current and new books of business

Qualifications:

Education and/or Experience

• BS degree in Business Administration or Finance or equivalent experience
• As a Strategic Account Specialist requires a minimum of three (3) years of strategic relationship management, or account management.
• Proven written and oral communication and interpersonal skills necessary.
• Strong negotiation and problem-solving skills.
• Excellent computer skills including advanced skills with Excel.
• Ability to understand others through advanced listening and comprehension skills.
• Nice to have: Understanding of Credit card processing and sales and marketing process.
• Nice to have: Ability to travel for account meetings and industry trade shows as needed.

Skills and Attributes

• Strong communication skills
• Strong organizational and time management skills
• Excellent verbal, written, and presentation communication skills
• Ability to work effectively both individually and in a team setting
• Exhibit adaptability and flexibility
• Stay focused and motivated, while maintaining effective time-management skills

• Action-oriented individual with the drive to think strategically and succeed in a fast-paced environment

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.